T-Mobile · 17 hours ago
Account Associate - Customer Service - On site
Rochester, NY
Full-time
Onsite
New Grad, Entry Level
$20/hr - $20/hr
0+ years expT-Mobile is a leading telecommunications company that prioritizes employee investment and growth. The Account Associate role focuses on delivering exceptional customer service, resolving inquiries, and managing accounts to foster customer loyalty and satisfaction.
InternetMobileTelecommunicationsWireless
Responsibilities
Provide effective and timely resolution of various customer inquiries and concerns
Build customer loyalty and value through effective account management, identifying appropriate additional products, features, and services, and collecting past-due balances
Deliver exceptional customer service using resource documentation for reference and the automated and training tools provided
Meet department productivity and quality standards
Approaches each call with a cando mindset and treats each customer with respect, courtesy, and a genuine desire to help
Complete training requirements to learn new skills and processes, grow knowledge of systems, and develop proficiency in company values, organizational requirements, and competencies needed for the Expert role
Qualification
Required
High School Diploma/GED
Ability to work efficiently with multiple applications and computer screens simultaneously
At least 18 years of age
Legally authorized to work in the United States
Preferred
6 months customer service experience
Benefits
Medical, dental and vision insurance
Flexible spending account
401(k)
Employee stock grants
Employee stock purchase plan
Paid time off
Up to 12 paid holidays
Paid parental and family leave
Family building benefits
Back-up care
Enhanced family support
Childcare subsidy
Tuition assistance
College coaching
Short- and long-term disability
Voluntary AD&D coverage
Voluntary accident coverage
Voluntary life insurance
Voluntary disability insurance
Voluntary long-term care insurance
Mobile service & home internet discounts
Pet insurance
Access to commuter and transit programs
Company
T-Mobile
T-Mobile is a telecommunications company that provides wireless communication services, including mobile phone and internet services. It is a sub-organization of Deutsche Telekom.
10001+ employees
H1B Sponsorship
T-Mobile has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (533)
2024 (457)
2023 (433)
2022 (674)
2021 (522)
2020 (320)
Funding
Current Stage
Public CompanyTotal Funding
$25.37B2026-01-06Post Ipo Debt· $10B
2025-10-06Post Ipo Debt· $2.8B
2024-09-23Post Ipo Debt· $2.5B
Leadership Team
John Saw
President of Technology, Chief Technology Officer
Peter Osvaldik
EVP & CFO
Recent News
Android Authority
2026-01-08
Business Wire
2026-01-08
2026-01-08
Company data provided by crunchbase