Synergetics ยท 2 months ago
Customer Service Associate Vision Care
Rochester, NY
Full-time
Onsite
New Grad, Entry Level
$16/hr - $22.20/hr
0+ years expBausch + Lomb is a leading global eye health company dedicated to protecting and enhancing the gift of sight for millions of people. The Customer Service Associate is responsible for supporting sales and distribution activities by providing superior customer service and managing order processing for direct trading partners.
Health CareHealth DiagnosticsManufacturingMedical DevicemHealth
No H1B
Responsibilities
Manage order processing via email, fax, telephone and electronic system with accuracy and speed for small to medium sized direct trading partners
Monitor open order report to ensure orders have cleared through to physical distribution and resolve issues as required
Respond to and resolve standard customer inquiries and requests received via telephone, email, mail, and fax in a timely and efficient manner, including:
Product information and availability
Ordering, order status, cancellation and tracking information
Billing and invoice requests
Responsible for escalating inquiries and issues and logging all customer communication in customer relationship management tool
Ensure service during disruptions (weather, employee vacation/sick leave or otherwise) and other company closing including some holidays and holiday shutdown
Understand and follow all company policies
Assure all transactions are in compliance with policies Work with team members to resolve inquiries or issues
Meet minimum acceptable metrics for schedule adherence, call handling, order entry and status, and others as determined by management
Qualification
Required
High school diploma; 0 - 1 year customer service experience
Basic understanding of customer service operations
Good communication skills
Values and desires to contribute dedicated teamwork
Data entry skills
Basic accounting and Excel skills
Dependable and consistent attendance
Must have eagerness and capacity to learn
Must be self-motivated and approach tasks with a positive, proactive attitude
Preferred
2 years customer service and order entry experience preferred
Benefits
Short-term and/or long-term incentives
Medical, dental, vision insurance
Disability and life insurance
A 401(k) plan and company match
Tuition reimbursement program (select degrees)
Company holidays
Well-being benefits
Sick time
Floating holidays
Paid vacation
Company
Synergetics
As Synergetics becomes Bausch + Lomb Retina, keep following us to learn why our newly formed partnership is all about you.
201-500 employees
Funding
Current Stage
Public CompanyTotal Funding
unknown2016-02-10Acquired
1990-04-06IPO
Company data provided by crunchbase