DIVISION CUST EXPERIENCE & FINANCIAL PRODUCT MGR jobs in United States
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Kroger · 2 months ago

DIVISION CUST EXPERIENCE & FINANCIAL PRODUCT MGR

position4111 Executive Pkwy, Westerville, OH, 43081, US
timeFull-time
remoteOnsite
seniorityMid Level

Kroger is a leading grocery retail company, and they are seeking a Division Customer Experience & Financial Product Manager. The role involves implementing customer service best practices, coordinating training for Front-end solutions, and collaborating with various departments to achieve operational goals.

GroceryMarketingMeat and PoultryRetailRetail Technology
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H1B Sponsor Likelynote

Responsibilities

Ensure implementation and execution of Front-end customer service best practices and operational initiatives
Partner with corporate Front-end team, Asset Protection, corporate Risk & AML Compliance, corporate KPF, division Human Resources and division KTM to achieve Front-end goals
Coordinate division rollout and training for all Front-end solutions, including credit card acquisition, prepaid services, money services, kiosks and lottery
Work collaboratively and communicate with corporate, regional, and division departments by providing feedback on the effectiveness of the enterprise operational plans/programs and developing action plans to address opportunities
Demonstrate the company's core values of respect, honesty, integrity, diversity, inclusion and safety

Qualification

Customer service best practicesOperational initiativesTraining coordinationCollaborationCommunication

Required

Ensure implementation and execution of Front-end customer service best practices and operational initiatives
Partner with corporate Front-end team, Asset Protection, corporate Risk & AML Compliance, corporate KPF, division Human Resources and division KTM to achieve Front-end goals
Coordinate division rollout and training for all Front-end solutions, including credit card acquisition, prepaid services, money services, kiosks and lottery
Work collaboratively and communicate with corporate, regional, and division departments by providing feedback on the effectiveness of the enterprise operational plans/programs and developing action plans to address opportunities
Demonstrate the company's core values of respect, honesty, integrity, diversity, inclusion and safety

Company

Kroger

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Kroger is a grocery retail store that provides a wide variety of product for customers and community.
dateFounded in 1883
location
Cincinnati, Ohio, USA
people-size10001+ employees
web-link
https://www.thekrogerco.com/

H1B Sponsorship

Kroger has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (68)
2024 (64)
2023 (71)
2022 (63)
2021 (20)
2020 (29)

Funding

Current Stage
Public Company
Total Funding
unknown
1984-09-28IPO

Leadership Team

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Ronald Sargent
Interim Chief Executive Officer

Recent News

PR Newswire
Kroger Launches Fast, Convenient Delivery on Uber Apps Nationwide
2026-01-16
PYMNTS.com
Google Debuts ‘Universal’ Protocol for Agentic Commerce
2026-01-12
Morningstar.com
Kroger Announces the Sale of Vitacost.com, Inc.
2026-01-11
Company data provided by crunchbase