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LeanTaaS · 2 months ago

Client Success Manager, iQueue for Surgical Clinics

United States

Full-time

Remote

Senior Level

$90K/yr - $125K/yr

5+ years exp

LeanTaaS is a growth stage company that creates software solutions for healthcare operations. They are seeking a Client Success Manager to design and execute customer success strategies for their healthcare SaaS clients, while also building a customer success team as the company scales.

Health CareInformation TechnologyMachine LearningPredictive AnalyticsSoftware

No H1B

Responsibilities

Design and implement a scalable customer success strategy tailored to the needs of healthcare SaaS clients

Build strong, long-term relationships with key stakeholders across your customer portfolio by defining KPIs and success metrics to track progress, satisfaction and ensure ROI

Act as the primary escalation point for high-level customer inquiries, ensuring prompt and effective resolution

Oversee and refine the onboarding process to ensure seamless adoption of the platform

Collaborate with the Product and Development teams to create robust training materials and resources for clients and internal staff

Conduct regular business reviews with clients to assess success metrics and identify growth opportunities

Act as the voice of the customer, providing insights and feedback to the Product and Development teams to drive continuous improvement

Stay informed about trends and best practices in healthcare SaaS to ensure our product and service offerings remain competitive

Help grow the Customer Success - Surgical Clinics team by participating in hiring, mentoring, and establishing team processes

Qualification

Customer success strategyHealthcare SaaS experienceStakeholder managementCRM tools proficiencyData analysis toolsProject management toolsJavaScript knowledgeHTML knowledgeCSS knowledgeHIPAA compliance knowledgeCustomer success certificationsLeadership skillsProblem-solving skillsCommunication skillsTeam mentoring

Required

5+ years of professional experience in a client/customer success, account management, or related roles at a high-growth healthcare SaaS or health tech company

Bachelor's degree in health sciences, engineering, business administration or equivalent years of related work experience

A maniacal obsession with customer happiness, success, and retention. You're the type of person who will move mountains to solve problems and make people successful

Proven experience designing and scaling customer success programs

Excellent leadership, team, and stakeholder management skills

Demonstrated ability to build and maintain relationships with key stakeholders in healthcare organizations

Excellent problem-solving, critical thinking, and analytical skills

Exceptional communication and presentation skills. Ability to convey complex concepts clearly to non-technical audiences, influence stakeholders at all levels, and drive alignment in ambiguous situations

Proficiency in CRM tools, customer success platforms, and data analysis tools

Ability to champion and drive process improvements

Willingness to travel 25-50% of the time