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AFL · 1 hour ago

Business Analyst - Customer Experience Team

Duncan, SC

Full-time

Hybrid

New Grad, Entry Level

AFL is a leading manufacturer of fiber optic cable and connectivity solutions, providing services to major telecom customers globally. They are seeking a Reporting Analyst for the Customer Experience Team to enhance processes and reporting, focusing on analytical tasks such as requirements gathering, data mapping, and report creation.

Enterprise SoftwareManufacturingNetwork SecurityTelecommunicationsWeb HostingWired Telecommunications

H1B Sponsor Likely

Responsibilities

Works with Customer Service Operations Leader to ensure that systems such as Salesforce and Oracle can perform the necessary functions

Loads and maintains large amounts of data and customer-specific data into Salesforce and Oracle with consistency and accuracy

Develop an understanding of the key business processes and interactions with Oracle, Salesforce & Varicent. Ability to research POS questions and work with Sales Admin for correction, additions/updates or correspondence

Works with the Customer Service Operations Leader and the Business Units to proactively manage all new pricing opportunities in real time

Works with internal associates to manage pricing for various promotions

Acts as primary contact for POS Commissions and conducts all POS reporting for the organization. This will require an understanding of Agent contracts, commissions as they relate to each Business Unit within the AFL organization

Additional Pricing or POS analytical responsibilities as they are identified

Support Sales and Market team data analysis in support of key customers and distributors

Adheres to and promotes the environmental, health & safety policies of AFL

Qualification

Business Intelligence toolsSQLSalesforceOracleExcelAccessPowerPointWordOutlookAnalytical thinkerInterpersonal skillsTime-managementDetail-oriented

Required

Bachelor's Degree preferred

Previous experience working with Business Intelligence tools, SQL, Excel, PowerPoint, Word, Access, Oracle, Salesforce, Outlook or other Business Reporting tools is desired

Responds well to direction and prioritization from others

Familiarity with Agent contracts and commissions, is preferred

Experience with multiple platforms: Oracle, Salesforce, Excel, and Access, preferred

Work experience in a manufacturing or office environment is desired

Benefits

A hybrid in office schedule for qualifying employees

Flexible time off policy

401K Company match (up to 4% - dollar for dollar)

Professional development, training, and tuition reimbursement programs

Excellent medical, dental, vision, and life insurance policy options

Opportunities for career advancement with an industry leading company!

Company

AFL

Glassdoor3.7

AFL is a telecommunication company that offers fiber optic cable, transmission and substation accessories to its clients.

Founded in 1984

Duncan, South Carolina, USA

1001-5000 employees

http://www.AFLglobal.com

H1B Sponsorship

AFL has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

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Trends of Total Sponsorships

2022 (1)