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Alogent · 2 months ago

Data Center Application Engineer

Peachtree Corners, Georgia, United States

Full-time

Hybrid

Entry, Mid Level

2+ years exp

Alogent is the market leader in providing item processing and document management solutions to financial institutions. The Data Center Application Engineer will work with various internal teams to resolve application and operational issues regarding Alogent’s proprietary software in a hosted environment, ensuring smooth operations and effective communication across departments.

ComputerSoftware

No H1B

Responsibilities

Assists with the maintenance, support, and upgrades of existing Alogent software applications and systems within our Alogent Cloud Environment. This includes deploying the application to pre-production and production environments during scheduled maintenance windows

Works closely with the Alogent Cloud Data Center Infrastructure team to provide application deployment requirements required to properly host Alogent applications

Manages application and data access for internal implementation and support teams

Assists with coordinating and communicating upgrades, enhancements, and changes within Alogent’s cloud environment

Partners with Software Development, Infrastructure and Product teams to troubleshoot and develop enhanced processes around business-critical applications

Develops best practices for application implementations within Alogent’s Data Center

Supports Alogent Customer onboarding into the Data Center environment

Develops and documents functioning specs detailing Alogent application upgrade process

Creates/Documents application support knowledgebase and/or training articles

Identifies, documents and reports potential issues with Alogent Application Interfaces and data import/export methodologies

Performs Alogent Cloud Application testing prior to Production upgrades

Works closely with Development and Product to identify, evaluate and recommend application modifications to Alogent’s solutions

Reports and tracks any defects associated with Alogent Hosted Products to Software Development

Works Alogent Cloud internal ticketing system requests

Qualification

Technical application supportMS SQL Server.NET ApplicationsMicrosoft Windows OSWCF Windows ServicesMonitoring toolsNetworking knowledgeTroubleshooting skillsLinux server experienceContainerized applicationsFinancial services ITCommunicationOrganizational skills

Required

At least 2 years of experience in a technical proprietary application support role

Provide excellent customer service under pressure

Experience with Microsoft Windows Desktop and Server Operating Systems

Experience with MS SQL Server, IIS, Active Directory

Experience with .NET Applications

Experience with WCF Windows Services and IIS Applications

Experience with Monitoring tools such as Splunk and Wireshark

Excellent written and verbal communication skills

Excellent troubleshooting and problem-solving skills

Strong communication, organization, prioritization, and written skills

Networking knowledge – LAN/WAN/Router/Firewall a plus

Linux server experience/troubleshooting a plus

Experience supporting containerized applications a plus (Docker/Kubernetes)

Financial services IT/IS experience a plus

Platform performance monitoring / evaluation a plus

Technical degree or equivalent experience

Benefits

Competitive benefits including medical, dental, vision, life, disability, Employee Assistance Program, Flexible Spending Account, Group Accident, Critical Illness, Pet Insurance, Identity Protection Program and long-term care

Excellent 401(k) plan with company match

Paid time off (PTO) and Holidays

Paid voluntary time off (VTO) day

Wellness programs

Monthly educational sessions for employees

A knowledgeable, high-achieving, experienced, and fun team

A diverse work atmosphere