MCS · 2 months ago
Customer Service Associate (ONSITE)
Philadelphia, PA
Full-time
Onsite
Entry Level
$17/hr - $18/hr
1+ years expMCS is seeking a Customer Service Associate to manage communications with record providers and ensure timely follow-up on requests. The role involves making phone calls, updating the diary system, and preparing necessary documentation to support client requests.
Facility ManagementProperty Management
Responsibilities
Review call sheet on daily basis from Team Leader
Make phone calls to each provider to confirm our written request was received
Update the MCS diary system with the contents of the call so our clients can read the progress of their assignments in status message, in accordance with company timeline protocol
Diary the next call for proper follow up activities
Assign the proper codes for status messages to client
Determine if a copy fee is required and arrange the preparation of the check
Inform Request Processing of any address changes to providers or clients
Keep Client Specialist informed of difficult Providers
Prepare excel spreadsheets as required by Providers
Qualification
Required
Excellent oral and written communication skills; strong interpersonal skills
Strong client focus: ability to interact with customers at all levels
Strong analytical and problem-solving skills; high-level of attention to detail
Ability to multi-task effectively and maintain organization and composure under high pressure
Strong knowledge of Microsoft Office (Excel, Word)
Capable of making timely, independent decisions
Ability to work to deadlines and prioritize work
Ability to work independently and as part of a team
High School or better
Team Player: Works well as a member of a group
Enthusiastic: Shows intense and eager enjoyment and interest
Dedicated: Devoted to a task or purpose with loyalty or integrity
Goal Completion: Inspired to perform well by the completion of tasks
Job Security: Inspired to perform well by the knowledge that your job is safe
Preferred
Associate degree is preferred, but at minimum a High School Diploma or equivalent education and 1-2 years of related work experience
Company
MCS
MCS mission's is to Make Communities Shine by empowering clients with our comprehensive suite of property service solutions.
201-500 employees
Funding
Current Stage
Growth StageTotal Funding
$112MKey Investors
Ally Bank
2024-01-02Debt Financing· $112M
2020-10-05Acquired
Leadership Team
Alyson Galus
Interim CFO
Len Suazo
Chief Financial Officer
Recent News
2025-12-11
2025-11-09
Company data provided by crunchbase