Five9 · 4 days ago
Solution Consultant - AI Solutions
United States
Full-time
Remote
Senior Level
$88K/yr - $211K/yr
5+ years expFive9 is a leading provider of cloud contact center software, bringing the power of cloud innovation to customers worldwide. They are looking for a Solution Consultant to drive solution discovery and design of Five9’s AI Solutions, collaborating on sales proposals and providing pre-sales support to enhance customer experience.
Call CenterCustomer ServiceEnterprise SoftwareSaaSSales
Responsibilities
Partner with direct and indirect sales teams to acquire new Five9 customers and increase Five9 footprint within the install base
Drive and engage prospect facing solution discovery, with a focus on integrating Five9 technology into an organization’s existing infrastructure
Translate customer business needs/outcomes to technical solutions
Provide subject matter expertise to Five9 Sales Directors and Solution Consultants
Educate, enable, and empower Five9 direct and indirect sellers
Deliver customized solution demonstrations & presentations
Remain up to date on the latest technologies with respect to all things Contact Center and CX AI
Answer prospect/customer-initiated Requests for Proposal (RFP) and Requests for Information (RFI)
Effectively communicate opportunity engagement plans, progress, and status to both internal and customer organizations
Continually seek out opportunities to increase customer satisfaction and deepen client relationships by interacting effectively at all levels of the client organization
Develop materials in-line with specific sales and/or services opportunity requirements
Work with Professional Services to align on configuration of products for customers and ensure a seamless pre to post sales transition
Identify and initiate opportunities for continual team process improvement while working with cross team internal stakeholders
Work with Marketing and Product Managers to define new products & initiatives and provide insight from the field back to these groups
Must be able to travel nationally on short notice, up to 60% at times, providing on-site consulting work to clients in addition to working remotely from your home office
Qualification
Required
5+ Years of experience
Business acumen, with an engineering mindset
Contact Center/Customer Experience industry experience a plus
Outstanding verbal, written and presentation skills with the ability to foster effective customer relationships
Technical knowledge of systems integration (APIs, SOAP, REST, etc.)
Technical knowledge of, and experience with, Voice and Digital AI products like Chatbots, Interactive Voice Assistants (IVA), Interactive Voice Response (IVR)
Enterprise architecture design
Education - Bachelor's or Equivalent Experience Preferred
Extensive on-site and web-based Executive level presentation experience and associated skills
Proven record of successful solution selling
High degree of self-motivation
Preferred
CX Industry Application of: Agentic AI Architecture and Industry Trends
Generative AI
Prompt Engineering
Machine Learning
LLMs
CCaaS
UCaaS
Workforce Engagement Management
Contact Center Operations
Contact Center Reporting
Knowledge Management
Workflow Automation
Benefits
Health, dental, and vision coverage, beginning on the first day of employment. Five9 covers 100% of the employee portion of the health, dental and vision coverage and shares a high portion of the dependent cost.
Short & Long-Term Disability
Basic Life Insurance
401k saving plan with employer matching
Access to an innovative mental health support platform that offers personalized care and resources in areas such as: therapy, coaching and self-guided mindfulness exercises for all covered employees and their covered dependents
Generous employee stock purchase plan
Paid Time Off
Company paid holidays
Paid volunteer hours
12 weeks paid parental leave
Company
Five9
Five9 is a cloud-based call center software company that specializes in sales, marketing, and customer service. It is a sub-organization of Five Rivers Solutions.
1001-5000 employees
H1B Sponsorship
Five9 has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (13)
2024 (15)
2023 (13)
2022 (20)
2021 (15)
2020 (15)
Funding
Current Stage
Public CompanyTotal Funding
$861.6MKey Investors
Oaktree Specialty LendingSapphire VenturesAdams Street Partners
2024-02-28Post Ipo Debt· $747.5M
2014-04-04IPO
2014-03-10Debt Financing· $30M
Leadership Team
Jonathan Rosenberg
CTO and Head of AI
Jim Alexander
VP, PMO and Quality Engineering
Recent News
2025-12-19
thefly.com
2025-12-18
2025-12-17
Company data provided by crunchbase