Apply on Employer Site

Stowers Machinery Corporation · 2 months ago

Experienced Caterpillar Service Technician

Knoxville, TN

Full-time

Onsite

Mid Level

3+ years exp

Stowers Machinery Corporation has served East Tennessee since 1960 and represents Caterpillar, a leading manufacturer of equipment. They are seeking an Experienced Caterpillar Service Technician responsible for the diagnosis, repair, and maintenance of Caterpillar diesel powered construction equipment.

Manufacturing

Responsibilities

The Service Shop Technician should be able to read and interpret technical instruction, service and safety manuals, company policies and procedures

Works with mechanical, hydraulic and electric/electronic schematics and wiring diagrams; and demonstrates proficiency in the use of test equipment

The position is responsible for high quality repair service on equipment and engines, responding to customer needs in a positive, safe and timely manner, and ensuring maximum value for work performed

Know and follow all Company and customer safety rules, including maintaining a safe, clean, and orderly work area, fully participating in Company accident prevention and safety improvement activities

Must have the physical ability to wear Personal Protective Equipment (PPE), including protective glasses, protective gloves, and protective clothing and footwear as required by the job

Respond to all customer requests in a professional, courteous, timely manner

Maintain a clean, professional personal appearance at all time, meeting all Company standards for professionalism

Keep the Manager continually apprised to assist in answering customer questions and problems when necessary

Supports the organization's mission, vision and values by exhibiting the following behaviors: honesty, integrity, and respect while delivering high quality solutions and maintaining a positive attitude and a safe work environment

Accepts responsibility for mistakes or problems. Maintains 'ownership' of assigned tasks

Demonstrate a positive attitude and a high level of personal credibility and integrity with customers, management, and dealership co-workers

Must be dependable. Consistently arrives at work on time when scheduled, fully ready to work

Maintain company and product confidentiality

Attend and participate in all meetings, trainings, and activities as required

Adhere to all Company policies and departmental procedures and rules

All other duties as assigned

All locations offer clean, safe working conditions; however, the position may work in situations where hazards may be present. Therefore, a detailed knowledge of equipment and engines is a must as well as a demonstrated proficiency in service and repair of equipment using standard safety procedures

Communicate effectively, verbally and in writing

Must be honest, reliable, and dependable, and display a positive attitude

Must be able to work well under occasional pressure or within work standards and deadlines

Must be able to work independently and/or with others in a team environment

Able to work standard five-day schedule, including daily overtime and occasional weekend hours as needed

Meet all eligibility requirements to drive Company vehicles, including a current, valid driver's license issued by the resident State

Pass pre-employment background check, physical exam including drug screen, and meet all physical requirements for the position

Able to lift 20-75 pounds occasionally. And push or pull up to 100 pounds

Qualification

Diesel engine experienceCAT equipment experienceDiagnosticsTroubleshootingTechnical instruction interpretationMechanical knowledgeCustomer service focusAnalytical problem-solvingProfessionalismCommunicationIntegrity

Required

High school diploma or equivalent required

Two or more years of previous hands-on CAT equipment and/or engine experience, diagnostics and troubleshooting experience working on diesel powered construction equipment or truck engines

Able to work standard five-day work schedules, including daily overtime, and occasional weekend hours as required

Must possess a complete set of basic mechanic hand tools, including drives, sockets, and wrenches

Must demonstrate professionalism, integrity, adaptability and a strong customer service focus

Demonstrates a sense of urgency and initiative, and personal drive to be successful

Excellent communication skills

Demonstrate technical knowledge of construction equipment and/or engine mechanical failures