Invited · 8 hours ago
Front Desk & Reservations
Akron, OH
Full-time
Onsite
New Grad, Entry LevelInvited is a leading company in the hospitality and service industry, operating numerous private clubs across the nation. The Front Desk Staff is responsible for providing exceptional customer service, managing front desk operations, and ensuring a positive experience for members and guests.
EventsFantasy SportsGaming
Responsibilities
Greet members and guests with a warm, professional demeanor upon arrival and departure
Handle inquiries and provide information about club amenities, services, and events
Assist with special requests, ensuring a positive experience for all members and guests
Manage the check-in and check-out process for members and guests efficiently
Verify membership status, collect fees, and issue access cards or keys as needed
Maintain accurate records of member and guest visits
Monitor and ensure that the front desk area and lobby are clean, organized, and wellmaintained
Report any maintenance or safety issues to the appropriate personnel
Ensure that all club policies and procedures are followed by members and guests
Answer and direct phone calls, emails, and other communications to the appropriate departments
Schedule and confirm appointments or reservations for club facilities and services
Process payments and handle cash or credit transactions accurately
Due to the dynamic nature of the club, employees are expected to assist others as needed and take on additional tasks as assigned by management
Follow all company, club, and department policies, procedures, and instructions
Maintain a high level of professionalism and a commitment to excellence in interactions with members, colleagues, and staff
Follow safe working practices, ensuring compliance with safety guidelines and encouraging others to do the same
Take the initiative in personal and professional growth and maintain any required certifications relevant to your role
Address and resolve challenges using available resources, working with regional and corporate teams to support club operations
Attend daily briefings and actively engage in required activities to stay informed and contribute to the team’s success
Qualification
Required
High school diploma or equivalent
Preferred
Previous experience in customer service or front desk role in a golf and country club or fitness center setting
Strong interpersonal and communication skills, with a friendly and professional demeanor
Ability to handle multiple tasks and work effectively in a fast-paced environment
Proficiency in using office equipment, such as computers, telephones, and reservation systems
Basic knowledge of club operations and amenities is a plus
Benefits
Medical, dental, and vision coverage
Life insurance
Short-term and long-term disability insurance
401(k) retirement savings plan
Generous paid time off and leave programs (time off as required by applicable law is also provided for part time team members)
Company
Invited
Invited is a dynamic lifestyle company that brings people together that has redefined the private club industry.
Founded in 1957
10001+ employees
Funding
Current Stage
Late StageLeadership Team
David Pillsbury
CEO
Eric Dugan
SVP, Chief Accounting Officer
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