Billtrust · 1 day ago
Vice President, Payment Operations
United States
Full-time
Remote
Senior Level, Lead/Staff
$236K/yr - $272K/yr
10+ years expBilltrust is a B2B order-to-cash software and digital payments market leader, helping brands get paid faster while transitioning to efficient electronic billing and payments. The VP, Payment Operations will lead the strategy and execution of payment programs, ensuring scalable and compliant operations that support significant annual payment volumes.
Financial ServicesFinTechPaymentsSoftware
Responsibilities
Plan, direct, coordinate, and oversee operations activities related to Billtrust products and Payment Programs, ensuring development and implementation of efficient operations and cost-effective systems to meet current and future needs of the organization
Promote an increase in departmental productivity and efficiency, effectiveness, and overall profitability through vendor relationships, internal coordination, active monitoring of team activities, and continuous process improvement
Drive innovation and appropriate use of new technologies, fintech/banking partners, and/or internal platforms to ensure best in class operations in payment services for customers, partners, as well as potential new revenue-generating opportunities
Architect and execute operational transformation initiatives to enhance efficiency, reduce manual processes, and drive straight-through processing rates across all payment types
Establish and monitor key performance indicators (KPIs) including transaction success rates, settlement accuracy, processing times, fraud rates, and customer satisfaction metrics
Lead efforts to ensure enterprise-wide compliance with all applicable regulations including PCI DSS, NACHA Operating Rules, card network policies (Visa, Mastercard), ACH regulations, wire transfer requirements, and emerging payment rails
Lead enterprise risk assessments and manage business continuity planning for payment operations. Ensure 24/7/365 operational readiness for real-time payment processing requirements
Create strategic vision and collaborate with senior and/or executive leadership to define and ensure success of strategy in alignment with organizational objectives
Serve as an escalation point for highly complex, priority issues. Provide direction and guidance to assist with successful resolution
Collaborate with product and development teams, providing insight related to payment operations, card network rules, third party vendors, etc
Build, lead, and develop high-performing payment operations organization spanning multiple functional areas and layers
Qualification
Required
Bachelor's Degree or equivalent experience
+10 years of progressive experience in payment operations, with minimum 7 years in leadership roles managing large-scale payment portfolios
Proven track record managing payment volumes exceeding $50 billion annually across full customer lifecycle (onboarding, operations, support, settlement)
Ability to exercise discretion and independent judgment in making decisions, and interact effectively and positively with all levels of the organization or vendors/partners
Deep knowledge of procedures, processes, policies, and regulations across card and payment space, in particular B2B credit card and ACH modalities
Previous experience at a payment processor – financial institution, fintech, or payment infrastructure provider
Superior understanding of merchant acquiring, payments funds flows, interchange dynamics
Ability to communicate and collaborate cross-functionally, with various levels above and below, internally and externally, and to technical and non-technical audiences
Demonstrated financial acumen to manage pricing programs, interchange qualifications, cash flow forecasting, cash conversion cycle, etc
Established background in promoting a proactive risk culture and driving control initiatives, including knowledge of regulatory requirements
Excellent written and oral communication skills including presentation experience to large and diverse audiences of all levels of an organization
Entrepreneurial mindset and a results-driven attitude
Preferred
advanced degree preferred
Benefits
Work from Anywhere: Your home, a coffee shop, a company paid WeWork.... you decide!
A Culture that Lives its Values: Our values are not just words or window dressing, they guide our decisions - big and small - each and every day.
Flexible Working Hours: We support your lifestyle- the results are what count.
Open PTO: Work-life balance is important. We believe in giving our employees time to truly relax and recharge.
Sabbatical: A paid leave to reward longevity and commitment to Billtrust.
Paid Parental Leave: To promote parent-child bonding and increase gender equity at home and in the workplace.
Opportunities for Growth: Professional development can take many shapes. Join one of our seven ERGs or participate in our Mentor-Mentee, and Leadership development programs- we foster an environment where all employees can grow.
Recognition: From Billtrust Bucks and CEO Shoutouts to Culture Champion and CEO Excellence Awards, our employees are recognized for hard work and outcomes achieved.
Benefits: Medical, dental, vision, 401(k) with company match, short-term and long-term disability, flexible spending accounts, HSA, and life, cancer, and AD&D insurance.
Minimal Bureaucracy: An entrepreneurial environment of ownership and accountability allows you to get work done.
Company
Billtrust
Billtrust develops a payment cycle management platform designed to automate every step in the invoice-to-cash process.
501-1000 employees
H1B Sponsorship
Billtrust has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (2)
2024 (4)
2023 (5)
2022 (16)
2021 (6)
2020 (7)
Funding
Current Stage
Public CompanyTotal Funding
$315MKey Investors
W Capital PartnersRiverwood CapitalGoldman Sachs
2022-09-28Acquired
2021-01-13Post Ipo Equity· $200M
2021-01-13IPO
Leadership Team
Grant Halloran
Chief Executive Officer
Joseph Eng
Chief Technology Officer
Recent News
2025-12-08
Company data provided by crunchbase