PartnerCentric, Inc. · 2 months ago
Senior Manager, Client Operations
United States
Full-time
Remote
Senior Level
5+ years expPartnerCentric is focused on strengthening the operational backbone of their Client Services organization. The Senior Manager, Client Operations will manage systems, processes, reporting, and operational initiatives to support the VP of Client Services and enhance efficiency and accountability within the team.
AdvertisingMarketingProfessional Services
Responsibilities
Maintain and update Metronome metrics and organizational goals
Ensure Asana project management templates and SOPs are accurate and consistently applied
Track and manage utilization reporting to drive improved Labor Efficiency Ratios across the client services organization
Implement systems and processes to improve efficiency and accountability
Manage QBR and account plan tracking, ensuring deadlines are met
Track and follow up on meeting action items and responsibilities
Partner with the Talent Team to coordinate training initiatives
Ensure coaching and performance improvement plans are supported with proper resources
Own KPI, churn, revenue, and utilization reporting
Partner with the Business Intelligence and AI Specialist to generate insights that drive improved operational performance
Draft, send, and file contracts and addendums
Create and manage a Client Services calendar that outlines key events, contract renewals, industry events and logistics, and executive partner calls with clients
Coordinate logistics for conferences and client engagement events
Provide operational support to the VP of Client Services and Director of Partnership Development
Ensure the team remains aligned on building client relationships and identifying new opportunities
Qualification
Required
5–7 years of experience in operations, project management, or chief of staff roles
Agency experience required (marketing services, digital media, affiliate, or related professional services environment)
Proven experience in utilization reporting and efficiency optimization
Strong organizational and process improvement skills with a record of implementing scalable systems
Proficiency with project management platforms (Asana) and goal-tracking systems (such as Metronome)
Experience with reporting tools and comfort collaborating with data/analytics functions
Exceptional written and verbal communication skills
Demonstrated ability to coordinate cross-functional initiatives (Talent, BI/AI, Client Services)
Experience creating and managing cross-functional calendars tied to key business and client events
Preferred
Event and conference planning experience preferred
Company
PartnerCentric, Inc.
PartnerCentric provides advanced affiliate management for powerhouse and challenger brands.
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
Patrick Revnew
Client Development Executive
Recent News
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