Acadia Insurance (a Berkley Company) · 2 months ago
Operations, Process & Workflow Designer
DE, Wilmington
Full-time
Hybrid
Mid, Senior Level
$85K/yr - $100K/yrBerkley One is a modern insurance provider focused on delivering personalized risk and claims management. The Operations, Process & Workflow Designer will be responsible for designing and optimizing processes, integrating advanced technologies, and driving continuous improvement across departments to enhance operational excellence.
Commercial InsuranceInsurance
No H1B
Responsibilities
Architect and document end-to-end workflows with a focus on efficiency, scalability, and user experience
Lead initiatives to redesign future-state processes and UI, balancing technical requirements with operational impact
Identify risks and dependencies associated with process decisions and communicate them effectively to stakeholders
Apply prompt engineering techniques to embed AI into operational workflows
Enhance automation, improve decision-making accuracy, and ensure compliance with industry standards
Champion a culture of innovation by identifying tools and resources that streamline operations
Drive organizational change through thoughtful communication, stakeholder engagement, and readiness planning
Manage cross-functional projects from planning through implementation, ensuring alignment with strategic goals
Track post-implementation performance and forecast-to-actual impact to inform future initiatives
Create structured process libraries for internal teams and external vendors, ensuring usability and long-term maintainability
Ensure documentation is accessible, up-to-date, and aligned with operational best practices
Use data analytics to prioritize initiatives and measure the effectiveness of process improvements. Collaborate with leadership to translate insights into actionable strategies. Other work and projects as assigned
Qualification
Required
Bachelor's degree or equivalent experience
Proven experience in P&C insurance operations, with a preference for claims expertise
Familiarity with Guidewire and InsuranceNow platforms
Proficiency in MS Office Suite (Excel, SharePoint, Visio) and process mapping tools
Demonstrated success in process design, optimization, and implementation
Experience in AI prompt engineering and automation strategies
Strong analytical and problem-solving skills with a focus on operational performance
Self-starter with the ability to manage multiple priorities independently
Exceptional communication skills—verbal, written, and visual—with a flexible, purpose-driven style
Collaborative mindset with the ability to influence across departments and levels
Natural curiosity and a drive to innovate, challenge norms, and explore new possibilities
High accountability, adaptability, and a sense of adventure
Preferred
Six Sigma certification (Green or Black Belt)
Benefits
Health
Dental
Vision
Life
Disability
Wellness
Paid Time Off
401(k)
Profit-Sharing plans
Company
Acadia Insurance (a Berkley Company)
Acadia Insurance specializes in commercial property casualty insurance. Our company began in 1992 insuring businesses in Maine.
Founded in 1992
201-500 employees
Funding
Current Stage
Growth StageLeadership Team
Simone Grimes, CPA, MBA
Chief Financial Officer
Steve Rich, CPCU
Senior Vice President & Chief Claims Officer
Recent News
2024-03-06
Coverager - Insurance news and insights
2022-06-28
Company data provided by crunchbase