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Industrious · 1 hour ago

Senior Community Events and Marketing Manager - Dallas

Dallas, TX

Full-time

Onsite

Senior Level

$88K/yr - $98K/yr

5+ years exp

Industrious is the largest premium workplace-as-a-service provider, focused on creating exceptional workplace experiences. The Senior Community Events and Marketing Manager will drive the tenant experience and placemaking vision for the campus, overseeing community programming, event strategies, and fostering relationships with tenants to ensure a welcoming environment.

CollaborationCommunitiesCoworkingPropTech

Responsibilities

Design and lead the annual activation strategy, balancing marquee events with everyday moments that bring the campus to life

Shape the look, feel, and rhythm of the tenant experience in partnership with ownership, property management, and leasing

Develop partnerships with retailers, local organizations, and cultural institutions to enrich campus life and align with community and business goals

Support long-term placemaking initiatives and guide the evolution of shared amenities (meeting, wellness, and F&B)

Assist leasing teams in highlighting the benefits of the building’s amenities, including tours, takeaway perks, and storytelling around hospitality and experience differentiators

Oversee the community programming calendar, event budgeting, vendor management, and performance reporting

Mentor and supervise the Community Manager, ensuring operational excellence, polished execution, and consistent hospitality standards

Lead cross-functional collaboration with Property Management, Engineering, Security, and Retail Operations to deliver seamless experiences

Track KPIs and survey feedback (attendance, NPS, MAUs) to measure engagement and drive continuous improvement

Own the strategy, tone, and cadence of campus-wide communications — including newsletters, the tenant app, and digital signage

Drive app adoption and engagement through storytelling and integrated campaigns

Ensure all communications align with brand and campus identity standards

Champion Industrious’s hospitality philosophy of making people feel Welcomed, Empowered, and Delighted

Cultivate strong relationships with tenant leads and workplace contacts; proactively identify opportunities to enhance their experience

Oversee onboarding and orientation across the campus, ensuring every new occupant feels genuinely welcomed and supported

Model a hospitality mindset that inspires the broader building and operations teams

Evolve the role to include amenity strategy, operations, and performance management, integrating meeting, lounge, fitness, and F&B spaces into a cohesive experience

Partner with ownership and property management to design operational models, service standards, and vendor partnerships that elevate amenity performance

Build the framework for transition into a Building Experience Manager role, uniting community programming and amenity operations under one holistic vision

Qualification

Hospitality managementEvent managementCommunity engagementDigital engagement toolsProject managementOperational disciplineLeadershipCommunicationAttention to detailCreative vision