Polar IT · 2 months ago
ServiceNow Administrator
Erie, PA
Full-time
Onsite
Mid Level
3+ years expPolar IT is seeking a Professional ServiceNow Administrator to develop, configure, and manage their ServiceNow platform. The role focuses on advancing IT Operations Management, IT Asset Management, and the Configuration Management Database, ensuring the platform delivers value across the enterprise.
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Responsibilities
Administer, configure, and enhance the ServiceNow platform to support ITOM, ITAM, and CMDB capabilities
Lead implementations and improvements for Discovery, Service Mapping, and Event Management, ensuring visibility across our technology ecosystem
Maintain and improve CMDB data integrity through reconciliation, normalization, and adherence to the Common Service Data Model (CSDM)
Design and develop applications, workflows, and automations that optimize platform performance and user experience
Develop and maintain integrations with enterprise systems such as Active Directory, SCCM, AWS, Azure, and monitoring platforms using REST/SOAP APIs and Integration Hub
Collaborate with business partners to define strategies, roadmaps, and platform improvements that align with enterprise goals
Participate in platform governance, including change management, upgrade planning, and instance health monitoring
Support governance and maturity of the Asset and Configuration Management practices, aligned with ITIL and Enterprise Technology standards
Partner with IT and business stakeholders to design solutions that balance functionality, cost, and long-term sustainability
Ensure system security through effective role-based access controls (RBAC) and compliance with Erie’s security standards
Document configurations, solutions, and operational processes to promote sustainability and knowledge sharing
Contribute to an Agile delivery environment, supporting sprint planning, backlog refinement, testing, and deployment activities
Qualification
Required
ServiceNow Certified System Administrator (CSA) (Required within One Year Of Hire)
Bachelor's degree in Information Technology, Computer Science, or a related field; or equivalent experience
3–5 years of ServiceNow administration and development experience in a large, complex enterprise environment
Preferred
Expertise with ServiceNow ITOM (Discovery, Service Mapping, Event Management) and ITAM (Hardware and Software Asset Management)
Strong understanding of CMDB architecture, relationships, and service modeling best practices
Experience designing and implementing integrations between ServiceNow and third-party tools
Proficiency in JavaScript, Glide Script, and scripting languages such as PowerShell, Python, or Shell
Working knowledge of cloud and infrastructure technologies (AWS, Azure, VMware, Windows, Linux)
Familiarity with Flow Designer, Integration Hub, and CI/CD tools (Git, Jenkins, Azure DevOps)
Understanding of networking fundamentals (IP addressing, firewalls, ports)
Ability to diagnose and resolve complex technical issues independently
Strong collaboration, communication, and documentation skills
Demonstrated ability to align technical solutions with business outcomes
Company
Polar IT
Polar IT Services is a global Information Technology company, located in Elkridge, MD, Atlanta, GA & India that has been providing high quality software solutions to large & medium sized customers.
51-200 employees
H1B Sponsorship
Polar IT has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (8)
2024 (9)
2023 (20)
2022 (17)
2021 (19)
2020 (26)
Funding
Current Stage
Growth StageCompany data provided by crunchbase