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Buffalo Sabres · 2 months ago

Account Executive, Membership Services

Buffalo, NY

Full-time

Onsite

Entry Level

$35K/yr - $35K/yr

1+ years exp

Buffalo Sabres is seeking an Account Executive for Membership Services who will focus on ticket sales, retention, and customer service for season ticket accounts. The role involves establishing client relationships, meeting sales goals, and providing exceptional customer service to enhance client satisfaction and retention.

Event ManagementEventsSports

Culture & Values

Responsibilities

Establish and maintain client relationships that will result in client satisfaction and retention

Provide excellent customer service to prospects and current clients

Meet and/or exceed annual retention and sales goals as provided by Ticket Operations Leadership

Make a minimum of 35 outbound phone calls per day to strengthen customer relationships

Maintain accurate and detailed records of all current client and prospects within CRM system

Active involvement in the community to continually build sales pipeline

Assist in the selling of new season tickets, partial plans, groups, and maintenance

Track and document customer complaints and assist in finding a resolution and following up with the customer after action is taken

Respond to incoming phone calls to be sure they are answered quickly and efficiently

Maintain a functional and organized workspace

Maintain a level of knowledge of programs and events to adequately assist customers

Assist in bulk mailings to STMs or other ticket purchasers

Other duties as assigned

Qualification

Sports sales experienceCustomer service skillsMicrosoft Office proficiencyCRM system experienceOrganizational skillsTime managementProblem-solving skillsCommunication skills

Required

Minimum of 1-3 years of sports sales and/or service experience

Proficient in Microsoft Office products (Outlook, Word, Excel). Experience with TicketMasters, Archtics, KOR CRM system(s), a plus

Strong organizational, time management, and problem-solving and decision-making skills

Excellent oral and written communication skills

Ability to work non-traditional hours including nights, weekends, and holidays as needed

Preferred

Bachelor's degree preferred

Benefits

Medical Plans: Comprehensive and affordable medical plans; supplemental vision care, dental care, life insurance coverage, fully paid, short and long-term disability and life insurance coverage.

Investments: 401(k) with employer matching; annual discretionary defined employer contributions

Paid Time Off: Paid Volunteer Days

Sabres Experience: (up to 4) Comp tickets to Buffalo Sabres, Buffalo Bandits, Rochester Americans when available

Wellness: Annual Health & Wellness fair, monthly wellness initiatives including but not limited to lunch & learns, fitness classes and challenges.

Sabres Family: many annual social events for employees and their families to enjoy, including various holiday parties and activities. DEI committee with annual initiatives, ERG (Employee Resource Groups), Community Volunteer opportunities and more.