STGi · 2 months ago
Telehealth Technician
Schenectady, NY
Full-time
Onsite
Entry Level
$20.62/hr - $20.62/hr
2+ years expSTGi is a workforce solutions company providing comprehensive healthcare delivery and management consulting services. They are currently seeking a Telehealth Technician to provide telehealth services and manage administrative and clinical interactions between patients and providers at their Community Based Outpatient Clinic.
Health CareHuman ResourcesProfessional ServicesStaffing Agency
Responsibilities
Performs telehealth imaging, including tele-retinal screening, tele-dermatology, tele-wound care imaging and other telehealth programming as technology becomes available, as identified and referred by the primary care provider, other providers, and the imager
Supports Primary TCT in Telehealth visits to carry out the following duties: responsible for the patient site clinical, business, scheduling and technical aspects for real-time telehealth applications, including, all specialty and primary care telehealth encounters (clinical video and imaging)
Exercises judgment to perceive patient needs and evaluates clinical records to determine appropriateness of telehealth requests
Documents clinical information in electronic medical records daily, with minimal errors
Coordinates with Primary TCT to open the telehealth patient room, prepares the equipment for the examination, training, education, access, and establishes online, video conferencing or other connections. Creates the appropriate clinical and/or training setting/environment using interactive technology and is knowledgeable of adult learning using interactive technology and maximizing environments to support such activity
Coordinates information between facilities to expedite patient telehealth modality (SFT, VVC and CVT) to access, promote and ensure maximum continuity of care
Assists Primary TCT in scheduling, confirming and coordinating telehealth services of inpatients and outpatients to/from VISN to VISN, Facility to Facility, CBOC to CBOC etc., private facilities including nursing homes, hospitals and clinics
Stays in room and facilitates the interaction, if this is part of the protocol or as requested
Provides hands on assistance to the provider and patient as part of the encounter, training or interaction as needed
Documents patient reminders, clinical reminders, clinical interaction and closes encounters, answering questions, and performing other duties as needed to ensure a beneficial visit, online activity and/ or training and support of the PACT team
Makes follow up visits
Performs a range of direct care duties that may include, but are not limited to such things as performing temperature, blood pressure, respiratory rate
Provides general clerical/administrative support coordination work for the facility
Other duties as assigned
Qualification
Required
Knowledge of basic methods and procedures and complex methods for coordinating and scheduling clinical care via telehealth, where the patient and provider are not located in the same place
Thorough knowledge of the variations in anatomy
Knowledge of telehealth technologies appropriate for each type of visit and how to troubleshoot technical issues that may arise with the technology
Prefer two (2) years of current clinical experience working in a similar environment. (Outpatient clinical and/or other hospital experience)
Ability to follow orders and works under close supervision, while demonstrating initiative and independence
Ability to provide educational material to patients and/or families regarding proper health care activities, such as giving injections, taking blood pressures, etc
Knowledge of the concepts of customer service technique related to population
Effective verbal and written communication skills along with proper telephone etiquette
Knowledge of computer functions and electronic medical records
Must have exceptional diplomatic communication skills and experience in handling difficult customer situations
Must be detailed oriented and have the ability to multi-task
Retain current Cardiopulmonary Resuscitation (CPR)/Basic Life Support (BLS) from American Heart Association (AHA) or Military Training Network (MTN)
LPN/LVN from an accredited nursing school OR certificate of completion from an approved medical assistant training program
Current and unrestricted nursing license in New York or medical assistant certificate
Benefits
Medical
Dental
Vision
401k with company match
Generous PTO policy
Company
STGi
STGi provides healthcare, training, and grants management support services to federal, state, and local customers.
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
Michelle S. Lee
Founder, President & CEO
Company data provided by crunchbase