Vesuvius North America · 2 months ago
Ferrous Account Manager
Alabama, United States
Full-time
Onsite
Mid, Senior LevelVesuvius North America is a company focused on providing innovative products and services to the steelmaking industry. They are seeking a Ferrous Account Manager who will be responsible for managing customer accounts, driving sales growth, and ensuring customer satisfaction through effective communication and service delivery.
Consumer Goods
Responsibilities
Growing business by building successful, long-term customer relationships
Managing a portfolio of accounts to achieve long-term success
Developing positive relationships with customers
Acting as the point of contact and handling customers’ individual needs
Generating new business using existing and potential customer networks
Resolving conflicts and providing solutions to customers in a timely manner
Conduct standard product investigations and coordinate / lead trials and projects; responsible for coordinating with and assisting (technical) team to issue technical reports on all completed investigations and/or projects
Where applicable, Account Managers will supervise Service Technicians to ensure support needs are met
Reporting on account status
Setting and tracking sales account targets, aligning with company objectives
Monitoring sales metrics (quarterly sales results and annual forecasts)
Suggesting and implementing actions to improve sales performance and identify opportunities for growth
Manage daily service activities such as:
Inventory planning and forecasting
Product usage forecast and delivery schedules
Obtaining and processing appropriate information for timely invoicing
Routine data collection and reporting
May provide preventative and emergency equipment maintenance
Coordination of customer’s personnel relative to installation and handling of refractory material
Recognizes and acts on opportunities for continuous improvement in:
Refractory performance
Customer’s efficiency
Vesuvius profitability
Works with technical support teams to implement appropriate emerging technologies
Manages all project work at customer’s site
Qualification
Required
Good understanding or the ability to quickly acquire an understanding of the following: Products being supplied
Good understanding or the ability to quickly acquire an understanding of the following: Customer's steelmaking process
Good understanding or the ability to quickly acquire an understanding of the following: Customer's quality processes
Good understanding or the ability to quickly acquire an understanding of the following: Vesuvius and customer logistics processes
Good understanding or the ability to quickly acquire an understanding of the following: Basic mechanical skills to allow for the service of associated refractory application equipment
Strong business acumen with understanding of sales performance metrics
Excellent communication skills
Ability to problem solve
Strong reasoning and decision-making skills
Selling and negotiation skills
Computer skills (Microsoft Office – Excel, Word, Outlook, SharePoint)
Ability to recognize and act on continuous improvement opportunities
Managing multiple issues and projects within a specified timeframe
Managing customer relationships at multiple levels within the customer including plant manager to hourly employees
Managing internal communications with commercial, technical and customer service teams, by balancing Vesuvius interest versus customer internal politics
Ability to travel up to 75%
Ability to work within the steel mill environment daily to interact with customers and colleagues
Company
Vesuvius North America
Leading the world of molten metal flow engineering and technology, serving process industries operating in challenging high-temperature conditions.
10001+ employees
Funding
Current Stage
Late StageLeadership Team
Julia W.
HR Business Partner
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