Apply on Employer Site

Penn Medicine, University of Pennsylvania Health System · 2 months ago

Administrative Services Associate Neurology

Philadelphia, PA

Full-time

Onsite

Entry Level

2+ years exp

Penn Medicine is dedicated to providing high-quality patient care, conducting innovative research, and educating future leaders in medicine. The Administrative Services Associate in the Neurology department will assist in managing a clinical practice, coordinating patient-related activities, and ensuring smooth operation of outpatient visits and procedures.

BiotechnologyEducationHealth CareMedicalTraining

Responsibilities

Greets, screens, schedules and directs patients in a prompt, positive, pleasant, and helpful manner at all times even in the most adverse circumstances

Retrieves and processes incoming medical records/images, ensure scanning and physician review is completed

Ensures diagnostic testing and other evaluations are completed before visit if applicable

Assists attending physician with outpatient office hours including maintaining clinical schedule, closing necessary dates and moving patients if rescheduling is necessary

Traveling to clinic location if applicable

Schedules required procedures and OR/Lab for patients at provider’s direction

Coordinates all procedures that need to occur prior to scheduling surgery, including but not limited to the scheduling of ancillary tests, pre-operative testing, x-rays, scans, MRIs, labs, EKGs as necessary for completion of pre-operative packages

Responsible for the timely submission of pre-op cases, and ensures accuracy of information and correct forms completed and signed in advance of procedure

Processes medication refill requests, triaging to appropriate clinical staff

Coordinates and schedules cases with medical equipment representatives as required

Completes medication authorizations and obtains prior authorizations for procedures

Obtains medication pricing and coverage information for patients

Initiates Tier 1 prescription exemptions as needed

Schedules tests, procedures, and other clinical follow-up services as requested by the providers

Completes medical records requests

Handles all patient correspondence, including myPennMedicine messages

Answers and screens all phone calls and patient inquiries

Takes appropriate messages/delegate to appropriate staff

Maintains multiple calendars, clinical schedules, surgery/procedure schedules, on call and office hours

Maintains physician Epic template

Attends and take minutes in meetings when necessary

Schedules travel and lodging for physicians and completes submissions of expenses for travel and other professional expenses

Updates CVs in FEDs

Create/Edit and distribute letters per attending physician direction

Coordinates submission and approval of journal articles, and permissions as directed

Coordinates visits for visiting scholars

Coordinates visits and interview schedule for the recruitment of faculty On Call Schedule Management with the ability to enter and make changes to the call schedule in appropriate system, Qgenda, etc

Use the correct CPT code for scheduling procedures/surgeries/admissions and link correct primary diagnosis

Ensure that all operative reports and encounter forms are turned in for billing within the designated timeframes

Maintains comprehensive knowledge of reimbursement coverage from third party payers, managed care plans and protocols for referrals

Ensures all pre-registration items are completed to allow for timely and complete billing

Qualification

Medical office experienceCustomer service experienceInsurance verificationEpic softwareSchedulingBilling knowledgeCommunication skills

Required

H.S. Diploma/GED (Required)

2+ years Medical office experience, or 2 years of customer service experience

Related clinical office experience required

Preferred

Prior customer service or insurance verification experience in a healthcare setting preferred

A degree (Associate's, Bachelor's, Master's) may be considered in lieu of some experience

Benefits

One of the finest prepaid tuition assistance programs in the region

Company

Penn Medicine, University of Pennsylvania Health System

Glassdoor3.9

Penn Medicine is a world leader in academic medicine, setting the standard for cutting-edge research, compassionate patient care, and the education of future health care professionals.

Founded in 1765

Philadelphia, Pennsylvania, USA

10001+ employees