Critical Mass · 1 day ago
Account Manager
New York, United States
Full-time
Hybrid
Entry, Mid Level
$70K/yr - $95K/yr
2+ years expCritical Mass is hiring an Account Manager to join their team on ArtBot, a next-generation content orchestration platform. The role involves managing client relationships, overseeing project delivery, and collaborating with internal teams to ensure high-quality outcomes for DCO campaigns.
Brand MarketingContent MarketingDeveloper ToolsDevOpsDigital MediaMobile AdvertisingRetail TechnologySEOUX DesignWeb Development
Responsibilities
Take ownership of a roster of clients, building and managing trusted agency and client relationships across a variety of verticals (with a strong presence in automotive)
Act as the primary point of contact for DCO campaigns, ensuring seamless, timely, and high-quality project delivery from concept to completion
Collaborate closely with internal teams—including activation, strategy, development, and design—to translate client needs into clear, actionable deliverables
Submit and manage workflow through internal ticketing systems (Hive), ensuring tasks are resourced and tracked effectively
Mentor and support junior account managers, delegating work and fostering professional growth within the team
Oversee and uphold rigorous quality assurance standards, ensuring all deliverables meet client expectations and ArtBot’s high standards
Analyze campaign performance data, identify optimization opportunities, and provide clients with actionable insights
Participate in account financial management, including monitoring billing, securing POs, and identifying upsell or cross-sell opportunities
Qualification
Required
Proven experience (2+ years) in account management or a similar client-facing role within digital media, creative, or project management environments
Strong understanding of digital media landscapes and technical campaign launches, or media planning/activation experience
DCO (Dynamic Creative Optimization) experience is a must have
Excellent communication and relationship management skills, both internally and externally
Analytical skills with the ability to interpret data, use pivot tables, and identify optimization opportunities
Exceptional attention to detail and organizational skills, ensuring accuracy and confidence in all deliverables
Experience mentoring, training, or overseeing junior team members and delegating work effectively
A collaborative, proactive approach and comfort working cross-functionally with diverse teams
High level of initiative, adaptability, and a genuine passion for delivering client success
Benefits
Global maternity and parental leave
Competitive benefits packages
Vacation, Flex days, and sick days
Access to online services for families and new parents
Summer Fridays (off at 3:00 PM local time every Friday)
12 Affinity Groups
Internal learning and development programs
Enterprise-wide employee discounts
Company
Critical Mass
Critical Mass is a digital experience design agency with a relentless focus on the customer.
1001-5000 employees
H1B Sponsorship
Critical Mass has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (3)
2024 (1)
2023 (2)
2022 (2)
2021 (1)
2020 (3)
Funding
Current Stage
Late StageLeadership Team
Chris Gokiert
Chief Executive Officer
John McLaughlin
Chief Operating Officer
Recent News
Company data provided by crunchbase