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PKF O'Connor Davies · 1 day ago

Senior IT Coordinator- Team Lead ( Fort Lauderdale)

Fort Lauderdale, FL

Full-time

Hybrid

Senior Level

5+ years exp

PKF O’Connor Davies is a top-ranked accounting, tax, and advisory firm dedicated to providing exceptional service and fostering long-term relationships. The Senior IT Coordinator will oversee IT operations in the Fort Lauderdale office, ensuring efficient support and management of IT-related tasks while maximizing user satisfaction.

AccountingAdviceConsultingFinancial Services

No H1B

Responsibilities

IT point of contact and escalation point for IT needs associated with the Ft. Lauderdale office (approximately 50 end users)

Asset Management of Ft. Lauderdale office equipment (procure, configure, provisioning, tracking, disposal)

Maintain essential IT operations, including operating systems, security tools, applications, servers, email systems, laptops, desktops, software, and hardware and associated documentation

Handle business-critical IT tasks and systems administration

Escalation point for IT service desk issue resolution, provide first contact support of incoming requests when required based on the volume of overall service desk requests

Monitor progress of open service desk tickets, prioritizing tickets generated by members of the Ft. Lauderdale office to ensure they are assigned and addressed within SLA

Ability to work directly with vendor support to resolve issues when required

Communicate announcements as required for maintenance windows, unplanned outages and application deployments

Contribute to technician knowledgebase as needed

Build rapport with, and elicit IT related business needs from, business staff and service desk customers and recommend relative prioritization of requests based on business impact/need

Assist in planning and executing office-specific and firm wide maintenance activities (Windows server security and operating system updates, application, and infrastructure upgrades, etc)

Research and evaluate emerging technologies, hardware, and software

Own and lead projects, solutions, and key responsibilities within a larger business initiative

Provide suggestions/recommendations for continuous improvement, lead the implementation of approved recommendations

Escalate incidents with accurate documentation to suitable senior manager/director, when required

Oversee development and dissemination of help sheets, user guides, and FAQ lists for end users

Ability to work overtime (weekday and/or weekend) and scheduled on-call support rotations during peak seasons

Qualification

IT operations managementActive Directory managementMicrosoft Endpoint ManagerApplication support experienceService managementNetwork management toolsSecurity monitoring toolsAzure Virtual DesktopLeadership skillsCommunication skillsInterpersonal skillsOrganizational skillsAttention to detail

Required

Bachelor's degree from an accredited college/university is required

Minimum of 5 years IT experience

Demonstrated leadership skills

Strong written, oral communication skills and documentation skills

Strong interpersonal skills, with a focus on rapport building and active listening skills

Strong organizational skills and attention to detail

Service management – experience managing end user expectations and end user satisfaction

Ability to work as part of a global team and independently with remote supervision and support

Ability to work overtime (weekday and/or weekend) and scheduled on-call support rotations during peak seasons

Preferred

Degree with IT related discipline strongly preferred

Experience working in an onshore/offshore model preferred

Experience in an IT role with an Accounting/Advisory firm

Industry certifications

Workstation imaging and distribution, configuring/moving desktop equipment

Demonstrated expertise in the Active Directory management and security

Demonstrated expertise in Microsoft Endpoint Manager tools (InTune, Config. Mgr, Autopilot) and expertise in configuring and managing conditional access rules

Experience with security monitoring processes and tools (e.g. SentinelOne or Carbon Black EDR, Mimecast, PhishER, KnowBe4, Thycotic/Delinea or Varonis Privileged Access Management)

Hands-on Azure Virtual Desktop (AVD) environment, or equivalent setup and administration

Application support experience with Document Management Systems (e.g. iChannel, Wolters Kluwer CCH Axcess Document) and Tax and Audit software (Wolters Kluwer CCH ProSystem fx/Axcess Tax and ProSystem fx Engagement, BNA Suite, Yearli, QuickBooks)

Experience with MS Exchange/O365/MS Teams/Sharepoint administration

Experience with user and device monitoring/management and diagnostic utilities (e.g. InTune MDM, MS Authenticator MFA, BitLocker)

Experience with PowerShell and/or automation tools (e.g. MS Flow)

Experience with network and server management tools (e.g. Pulseway, LogicMonitor)

Familiarity with the fundamental principles of ITIL

Deploying pre-packaged software using distribution tools and processes as requested by end users