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Old Navy · 1 month ago

Asset Protection Service Representative - Atlantic Center

Brooklyn, NY

Full-time

Onsite

New Grad, Entry Level

$16.50/hr - $19.60/hr

Old Navy is a company on a mission to democratize fashion and create a fun shopping experience. As an Asset Protection Service Representative, you will be responsible for maintaining a safe and secure environment in stores, deterring theft, and supporting a positive customer experience.

ApparelE-CommerceFashionLifestyle

Responsibilities

Maintain a strong, visible presence at store entrances and throughout the sales floor to deter theft and promote a safe shopping environment

Greet customers with warmth and professionalism, offering assistance while remaining alert to potential safety or security concerns

Monitor customer behavior and store activity to identify suspicious actions and report them promptly to store leadership or Asset Protection partners

Support store teams during escalated customer situations by remaining calm, observant, and ready to assist as needed

Assist Asset Protection Coordinators during external theft incidents by observing and documenting events in accordance with company policy

Conduct regular checks of physical security systems such as doors, alarms, and surveillance equipment, reporting any issues immediately

Share relevant safety and loss-related information with store teams to raise awareness and support prevention efforts

Promote a culture of safety, inclusion, and accountability by modeling respectful, proactive behavior and encouraging others to do the same

Qualification

Observational skillsAttention to detailInterpersonal skillsCommunication skillsCustomer serviceProfessionalismSafety protocolsAdaptability

Required

Strong observational skills and attention to detail in a fast-paced retail environment

Ability to remain calm, professional, and customer-focused in high-pressure situations

Excellent interpersonal and communication skills; able to engage with customers and team members respectfully

Willingness to learn and consistently apply safety and security protocols

Flexible and adaptable to changing priorities and store needs

Passionate about creating a safe, inclusive, and welcoming environment for all

Benefits

Merchandise discount for our brands: 50% off regular-priced merchandise at Old Navy, Gap, Banana Republic and Athleta, and 30% off at Outlet for all employees.

One of the most competitive Paid Time Off plans in the industry.

Employees can take up to five 'on the clock' hours each month to volunteer at a charity of their choice.

Extensive 401(k) plan with company matching for contributions up to four percent of an employee’s base pay.

Employee stock purchase plan.

Medical, dental, vision and life insurance.

Company

Old Navy

Glassdoor3.7

Old Navy offers shoppers with an online platform to find and purchase from among a collection of apparel stores in California. It is a sub-organization of Gap.

Founded in 1994