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Adyen · 1 day ago

Engineering Director , Customer Onboarding

Chicago, IL

Full-time

Hybrid

Lead/Staff, Director/Executive

$255K/yr - $317K/yr

12+ years exp

Adyen is a financial technology platform that provides payments, data, and financial products for major customers like Meta and Microsoft. The Engineering Director will lead the Customer Experience Organization, focusing on optimizing the global customer onboarding journey and ensuring high-quality technical solutions.

Financial ServicesFinTechMobile AppsMobile Payments

Culture & Values

No H1B

Responsibilities

Lead & Scale Teams- Define and execute the hiring strategy to acquire and retain top technical talent. Build a high-performing culture of throughput and ownership, mentoring managers and engineers on growth, execution, and continuous improvement

Optimize Execution- Constantly optimize team decision-making and delivery. Ensure teams balance short-term needs with long-term scalability and sustainability

Drive Technical Strategy- Be a technical leader, defining and executing strategies to significantly improve system performance, reliability, and robustness. Drive changes that raise the bar for quality across Adyen

Customer & Product Partnership- Act as a close collaborator with Product, Design, and Data to define and optimize customer flows. Serve as the Voice of the Customer to ensure the engineering roadmap is aligned with market ambitions

Ensure Alignment- Partner cross-functionally (e.g., Operations, Risk) to define efficient end-to-end processes and solutions

Qualification

B2B onboarding experienceTechnical leadershipTeam managementKPI metrics ownershipCross-functional collaborationPeople managementStrategic visionExecution optimizationEffective communication