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Tennessee Board of Regents (TBR) · 2 months ago

Technical Clerk II, Dual Enrollment

Knoxville, TN

Full-time

Onsite

Entry, Mid Level

$32K/yr - $38K/yr

2+ years exp

Tennessee Board of Regents (TBR) is seeking a Technical Clerk II for their Dual Enrollment Program. The role involves providing administrative support, fielding customer service inquiries, assisting students through the enrollment process, and managing databases.

Higher Education

Responsibilities

Serve as the frontline customer service contact for Student Services

Assist students/parents with all onboarding/enrollment questions as it pertains to Dual Enrollment. Assess student needs and provide direct assistance to students in helping them apply to Pellissippi State, enroll in classes, collect documents, apply for funding and help them understand the appropriate forms, processes, and procedures

Provide individual assistance to students including but not limited to analyzing and troubleshooting individual needs and assisting with on-line self-service accounts (ex., view/change their personal information, and apply for the Dual Enrollment Grant)

Provide information to students, parents, staff, and high school partners regarding all enrollment and dual enrollment funding questions and/or requirements, including but not limited to myPellissippi navigation, transcripts, payments, testing, secure document upload, alerts and general information about the college and events in person, via telephone, email, US mail, and on-line using extensive knowledge of FERPA, College policy, state, and federal Regulations

Collect, scan, download and update documents via various forms of electronic or non-electronic submission

Utilize applicable software programs/websites such as: myPellissippi, Banner (INB and SSB), Argos, BDMS, FAST, ETC, Studentaid.gov, TSAC portal, etc. and provide guidance to students/parents on how to navigate the applicable websites and assist students with accessing account information including: interpreting registration holds, providing prerequisite overrides and clarifying dual enrollment eligibility requirements. Organize, maintain, document, and archive students’ documents within BANNER

Educate prospective dual enrollment students and parents by presenting at events throughout the year. Provide presentations and answer questions regarding admissions requirements, DE grant application processes, and steps for enrolling, etc

Other duties as assigned

Qualification

Customer service experienceBanner experienceMicrosoft OutlookMicrosoft ExcelMicrosoft AccessAdobe AcrobatAnalytical thinkingMultitaskingProblem-solving skillsCommunication skills

Required

High School Diploma and 5 years of customer service or call center experience to include financial aid required, or an Associate's degree from an accredited institution and 3 years of customer service or call center experience to include financial aid, or a Bachelor's degree from an accredited institution and 2 years of customer service or call center experience to include financial aid

Must possess excellent communication, analytical thinking and problem-solving skills

Must be able to work independently, making confident decisions, as well as serving as a team player

Proficiency in Microsoft Outlook, Excel, and Access; Adobe Acrobat

Ability to quickly learn new systems

Ability to multitask effectively; and prompt decision making skills are needed

Able to engage in the college's mission, vision, and values

Preferred

Banner experience

Company

Tennessee Board of Regents (TBR)

TBR - The College System of Tennessee is the state’s largest public higher education system, with 13 community colleges, 23 colleges of applied technology (TCATs) and the online TN eCampus serving approximately 170,000 students.

Founded in 1972

Nashville, Tennessee, USA

51-200 employees