ModSquad · 2 months ago
Remote Bilingual Customer Support (Portuguese/English) - Music Streaming
United States
Full-time
Remote
New Grad, Entry LevelModSquad is a company that specializes in customer experience services and is partnering with a leading global music streaming platform. They are seeking friendly, tech-savvy Customer Service Representatives who are fluent in Portuguese and English to provide support and troubleshoot technical issues for customers.
ConsultingCustomer ServiceDigital MediaInternetOutsourcingSecuritySocial MediaSocial Media ManagementSoftware
Responsibilities
Responding to customer inquiries via inbound messages in both Portuguese and English
Qualification
Required
Fluent in both Portuguese and English
Professional-level communication skills in both Portuguese and English
Experience providing support through inbound messaging
Ability to handle 3-5 simultaneous chats
A dedicated laptop or desktop computer running Windows 10 or newer
Willingness to install ModSquad security software and a 2FA app on your mobile device
Access to a webcam or a smartphone capable of capturing clear photos
A stable broadband internet connection with a minimum speed of 25 Mbps
At least 8 GB of RAM
Availability for 25 hours per week with 12 hours required on Saturday and/or Sunday
Completion of language assessments in Portuguese and English
Preferred
Experience in customer support for a music streaming platform
Experience working in a remote environment
Familiarity with technical troubleshooting
Dual monitors for optimal workflow and multitasking
Company
ModSquad
ModSquad is a digital engagement company that offers moderation, customer support, community management and social media services.
Founded in 2007
10001+ employees
Funding
Current Stage
Late StageLeadership Team
Amy Pritchard
CEO
David Wohlwend
Senior Vice President of Finance and Accounting
Company data provided by crunchbase