Texas Workforce Commission · 2 months ago
Ombudsman (Austin)
Austin, TX
Full-time
Onsite
Entry Level
$4,359.79/mo - $4,359.79/mo
1+ years expTexas Workforce Commission connects people with careers across the state, and they are seeking an Ombudsman I to perform mediation and customer assistance work. The role involves resolving concerns related to TWC programs and services while maintaining accurate records and facilitating communication between parties.
EducationGovernmentPersonal DevelopmentPublic RelationsService IndustryStaffing Agency
No H1B
U.S. Citizen Only
Responsibilities
Conduct intake of issues and disputes, log cases, and track progress
Respond to inquiries and explain relevant rules, regulations, and procedures
Provide assistance to customers by phone, email, or in person
Facilitate communication between parties to promote resolution
Review and organize supporting documentation for case review
Document all case actions and maintain accurate records
Refer complex cases to higher-level staff as appropriate
Handle customer service calls for the agency part of the day
Perform related duties as assigned
Qualification
Required
One year of full-time experience in resolving disputes, complaints and/or grievances, or performing investigations, or counseling, or in paralegal work, or experience in claims management, insurance, social work, workers' compensation, counseling, mediation, or dispute resolution work
Relevant academic credits may be applied toward experience qualifications for this position
Acceptance into a TWC Internship or TWC Apprenticeship will satisfy the minimum qualifications
You must be a Texas resident to work for the Texas Workforce Commission or willing to relocate to Texas
TWC is not considering applications from individuals who require sponsorship for an employment visa, including those currently on student or postgraduate visas
Benefits
Defined Retirement Benefit Plan
Optional 401(k) and 457 accounts
Medical, vacation, sick, and family care leave benefits
Company
Texas Workforce Commission
Texas Workforce Commission (TWC) is the state agency charged with overseeing and providing workforce development services to employers and job seekers of Texas.
1001-5000 employees
Funding
Current Stage
Late StageTotal Funding
$3.66MKey Investors
U.S. Department of Labor
2022-07-07Grant· $3.66M
Leadership Team
DeAnn Lowrey
Pre-K Partnership Specialist
Heather Hall
CIO / IT Director
Recent News
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2025-09-26
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2025-08-04
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