Veeva Systems · 10 hours ago
Global Program Manager - Software Implementation
Madison, WI
Full-time
Hybrid
Senior Level, Lead/Staff
$100K/yr - $200K/yr
12+ years expVeeva Systems is a mission-driven organization and pioneer in industry cloud, helping life sciences companies bring therapies to patients faster. The Global Program Manager will lead Veeva’s most strategic programs across its Development Cloud, ensuring successful delivery and customer success while collaborating with account leadership teams.
BiotechnologyCRMEnterprise SoftwareSoftware
Responsibilities
Lead Veeva’s most strategic programs and ensure that implementation methodology is met while ensuring adherence to the timeline, scope, resources, and overall quality
Drive customer success by ensuring appropriate risk management, change management, and escalation management and ensuring that all programs have a positive impact
Own stakeholder management with customers to drive resolutions and serve as part of the Veeva team and partner network in a customer-centric environment to ensure we influence and lead the customers to support their success throughout and beyond implementation
Serve as a leader and have productive working relationships with the project team to coach and mentor them to create the environment to ensure employee success
Accountable for one or more global Vault implementations in Clinical, Quality, Regulatory (RIM), or Safety (PV) at our strategic accounts
Energizes the teams around them and recognizes challenges as opportunities to proactively manage solution
Support the GPM team to actively share knowledge and resources to find ways to improve
Partners deeply with IT and business executives to define deployment, governance, and transformation roadmap and plan for the future with post-deployment activities, including Product Support and Customer Success, as well as ongoing conversations with Product Management
Support implementation proposals and services contract negotiation
Coordinate Customer Success Manager activities to drive product value and adoption
Qualification
Required
12+ years in large-scale enterprise software program management
Consulting experience with proven ability to lead large, complex customers
Track record of success leading internal teams and partners to deliver measurable business results
Experience in technology strategy and roadmap development for enterprise customers in healthcare or life sciences
Ability to critically and objectively interpret and evaluate information to effectively influence at the executive level with strong communication
Skills in problem resolution, negotiation, dealing with ambiguity, the establishment of effective processes, influencing without authority
Typical travel is 25%, but may be up to 50% based on customer requirements
Preferred
Direct experience with the Pharmaceutical R&D space with a priority on Clinical, Regulatory (RIM), and Pharmacovilgelence (PV)
Veeva Vault implementation experience
Software as a Service implementation experience in GxP space
Benefits
Medical, dental, vision, and basic life insurance
Flexible PTO and company paid holidays
Retirement programs
1% charitable giving program
Company
Veeva Systems
Veeva Systems Inc. is a leader in cloud-based software for the global life sciences industry.
5001-10000 employees
H1B Sponsorship
Veeva Systems has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (101)
2024 (60)
2023 (52)
2022 (73)
2021 (55)
2020 (38)
Funding
Current Stage
Public CompanyTotal Funding
$7MKey Investors
Emergence Capital
2013-10-16IPO
2008-06-05Series Unknown· $4M
2007-02-06Angel· $3M
Leadership Team
Peter Gassner
Founder and CEO
Mitch Wallace
Retired - Co-Founder and VP Operations
Recent News
2026-01-09
2026-01-06
2026-01-06
Company data provided by crunchbase