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BoF Careers · 2 months ago

Gap Inc. Director Change Management, Product-to-Market (P2M) Transformation

New York, NY

Full-time

Onsite

Director/Executive

$175K/yr - $232K/yr

Gap Inc. is a leading fashion retailer with a commitment to inclusivity and sustainability. They are seeking a strategic and creative Director of Change Management to lead the Product-to-Market (P2M) transformation, focusing on embedding agility and accountability within the organization while enhancing product delivery processes.

Marketing & Advertising

Responsibilities

Own and lead enterprise-wide change management strategy for the Speed workstream, aligning transformation goals with business priorities and operational realities

Shape and drive integrated change plans across technology, process, and operating model shifts, ensuring seamless execution and sustained adoption

Influence and advise senior executives and functional leaders to champion change, build sponsorship, and embed new behaviors across the organization

Oversee cross-functional partnerships with Product Management, L&D, and Technology to ensure alignment between capability building, communications, and change enablement

Lead and manage internal and external change resources, including communications and instructional design teams, to deliver cohesive and impactful experiences

Establish and monitor success metrics, adoption KPIs, and feedback loops to assess effectiveness, mitigate risks, and drive continuous improvement

Develop and evolve transformation frameworks, toolkits, and best practices to build organizational change agility and maturity

Serve as a connector and catalyst, fostering collaboration across teams and functions to accelerate speed to market and embed transformation into the business

Qualification

Change management strategyEnterprise-scale change initiativesChange management methodologiesProsci certificationStrategic transformationRetail experienceExecutive presenceInfluence skillsBusiness acumenCommunication skillsCollaboration

Required

Extensive experience leading enterprise-scale change initiatives in complex, matrixed organizations

Deep expertise in change management methodologies and tools; Prosci or equivalent certification strongly preferred

Proven track record of driving strategic transformation and behavioral adoption across diverse teams, functions, and geographies

Exceptional executive presence, communication, and influence skills - able to engage and align senior leaders and cross-functional stakeholders

Strong business acumen and ability to translate strategy into actionable change plans

Demonstrated success leading change in retail, consumer goods, or omni-channel environments

Passionate about enabling teams to embrace change, move faster, and deliver lasting business impact

Preferred

Prosci or equivalent certification strongly preferred

Benefits

Merchandise discount for our brands: 50% off regular-priced merchandise at Old Navy, Gap, Banana Republic and Athleta, and 30% off at Outlet for all employees.

One of the most competitive Paid Time Off plans in the industry.

Employees can take up to five "on the clock" hours each month to volunteer at a charity of their choice.

Extensive 401(k) plan with company matching for contributions up to four percent of an employee's base pay.

Employee stock purchase plan.

Medical, dental, vision and life insurance.