Action Property Management · 1 month ago
Overnight Resident Relations Specialist - Lumina
San Francisco, CA
Full-time
Onsite
New Grad, Entry Level
$22/hr - $24/hr
0+ years expAction Property Management is the premier choice for homeowner’s association management, serving over 300 communities across the West. They are seeking an Overnight Resident Relations Specialist to enhance the resident experience through exceptional customer service and support daily front-of-house operations.
CommercialProperty ManagementReal Estate
Responsibilities
Represent Action Property Management and the Association by delivering exceptional 5-star customer service and ensuring 100% resident satisfaction
Maintain the appearance of the front desk area, lobby, and main elevators
Monitor lobby activity and maintain access control
Provide concierge services
Complete Daily Activity Report
Answer and direct incoming phone calls. Receive and distribute resident parcels
Address resident and guest concerns and questions
Demonstrate strong understanding of the association's governing documents
Qualification
Required
Must be at least 18 years of age and successfully pass a pre-employment background check and drug screening
Minimum of a High School Diploma or equivalent
At least 6 months of customer service experience
Polished and professional appearance and demeanor
Upbeat and positive team player attitude
Strong judgment and solutions-oriented
Proactive customer service approach
Preferred
Hospitality, luxury retail or fine dining experience is preferred
Hospitality Management college students or recent graduates are highly desired
Benefits
Comprehensive health benefits and paid time off package for qualifying employees
Exclusive employee discounts through ADP Marketplace
On-going hospitality and property management training
Opportunities for career growth and advancement
Medical, dental, vision, pet insurance, 401(k) with company match, and life and disability support for qualifying team members
Generous paid time off, including vacation hours, sick time, and company-observed holidays for qualifying team members
Company
Action Property Management
Action Property Management is a real estate company provides buying and selling services.
501-1000 employees
Funding
Current Stage
Late StageLeadership Team
Matthew Holbrook
CEO
Company data provided by crunchbase