AMH · 2 months ago
Resident Maintenance Manager
Las Vegas, NV
Full-time
Onsite
Senior Level
$72K/yr - $89K/yr
5+ years expAmerican Homes 4 Rent is one of the leading single-family rental companies and homebuilders in the country. The Resident Maintenance Manager is responsible for overseeing all occupied maintenance operations and managing related expenses, ensuring high-quality service and resident satisfaction within the assigned territory.
Property ManagementReal EstateReal Estate InvestmentRental
Responsibilities
Oversees and manages a team responsible for occupied maintenance operations and logistics within an assigned territory. Accountable for recruiting, hiring, and onboarding team members while ensuring adequate scheduling coverage to meet operational needs. Monitors performance and utilizes departmental reporting to conduct individual and team coaching, ensuring alignment with established policies, procedures, and performance standards
Communicates objectives and provides oversight of daily, weekly, and monthly metrics to guide the Resident Maintenance Team toward achieving desired outcomes. Ensures all work orders are properly prioritized and assigned to the appropriate internal or external resources for completion in alignment with budget guidelines. Reviews vendor bid submissions to ensure they meet company standards and fall within established expense approval thresholds, supporting the maintenance of property conditions. Maintains oversight of occupied maintenance expenses to ensure alignment with the District Budget
Partners with the Regional Vendor Specialist (RVS) and District Maintenance Managers (DMM) to identify vendor needs and support effective vendor utilization and compliance. Communicates vendor deficiencies to the appropriate parties and ensures that all infractions are properly documented. Leads meetings aligned with seasonal and operational trends to proactively address business needs. Collaborates with cross-functional teams to ensure timely and thorough completion of all maintenance activities within the assigned territory
Provides support as needed to resolve issues and escalations, ensuring work orders are completed in a timely and satisfactory manner, in alignment with established KPIs and company expectations
Conducts field training activities with Field Maintenance Technicians, including monthly ride-alongs, semi-annual cycle counts of storage inventory, and inspections of storage rooms to ensure cleanliness and proper inventory usage
Qualification
Required
High school diploma/GED required
Minimum five (5) plus years of progressive responsibility in supervising field maintenance required
Experience leading teams required
Keen understanding of the construction, maintenance and/or property management industry, including the ability to assess the strengths and weaknesses of competitor organizations, recognize and seek out relevant opportunities, and implement processes for improved efficiency, service, profitability, and growth
Solid MS Office skills
Solid planning, organizing, negotiating and leadership/supervisory skills; ability to focus/align department around initiatives and facilitate progressive change
Strong staffing, development, and appraisal skills
Entrepreneurial spirit and willingness to take prudent risks
Excellent verbal, written and presentation skills
Solid customer service, quality, and results orientation
Ability to interact effectively at all levels and break down barriers across departments/diverse cultures
Ability to be an effective member of and lead project teams
Ability to work weekends, as needed, required
Preferred
Bachelor's degree preferred
Minimum three (3) plus years call center environment experience preferred
Scheduling/dispatching experience strongly preferred
Benefits
Medical, dental and vision insurance
Flexible spending accounts and/or health savings accounts
Dependent savings accounts
401(k) with company matching contributions
Employee stock purchase plan
Tuition reimbursement program
9 paid holidays per year
Paid time off (PTO) at a rate of 0.0577 hours of PTO per hour worked, up to a maximum of 120 hours per year
Company
AMH
At AMH, we’re redefining what it means to make a home yours. And we’re doing it with care.
1001-5000 employees
H1B Sponsorship
AMH has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (2)
2023 (1)
2020 (1)
Funding
Current Stage
Public CompanyTotal Funding
$3.15B2025-05-06Post Ipo Debt· $650M
2024-12-02Post Ipo Debt· $500M
2024-06-18Post Ipo Debt· $500M
Leadership Team
Philip Irby
Chief Technology Officer
Recent News
2026-01-11
Maryland Daily Record
2026-01-11
2026-01-09
Company data provided by crunchbase