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Princess Cruises · 2 months ago

Sr. Manager, Destinations Product & Experience

Miami, FL, United States

Full-time

Hybrid

Senior Level

7+ years exp

Princess Cruises is a leader in the cruise industry, and they are seeking a Sr. Manager, Destinations Product & Experience to lead the strategic oversight and operational execution of tour allocations across owned destinations. This role involves product development, optimizing brand allocations, and driving guest participation while managing the cost and margin of on-premise paid guest experiences.

Adventure TravelLeisureTourismTravelTravel Agency

H1B Sponsor Likely

Responsibilities

Lead the development and execution of dynamic tour allocation policies across brands, adjusting based on booking curves and sales velocity

Collaborate with brand teams to gather and analyze ongoing sales data and reallocate inventory in real time, ensuring optimal utilization and guest satisfaction

Define a differentiated strategy across ports, ensuring that product offerings reflect the unique character of each destination

Develop a playbook for low-volume/small ship/short voyage vs. high-volume/big ship/long voyage strategies

Identify gaps in product mix and proposing new experiences tailored to guest demographics and voyage type while keeping the ease of execution

Partner with product development to ensure innovation and differentiation across the portfolio

Partner with brand Shorex teams to drive innovation and build business cases to support investment decisions

Standardize tour specifications across brands (e.g., duration, inclusions) and analyze cost structures to ensure harmonized pricing

Work closely with destination teams to maintain consistency and operational feasibility across offerings

Oversee on-island sales operations at owned destinations in partnership with local leads, identifying opportunities to improve conversion rates and guest engagement

Ensure alignment between on-island offerings and pre-booked Shorex products

Act as the primary liaison between Global Destinations and brand Shorex teams, managing sensitive negotiations and fostering trust

Use data-driven insights to influence decisions

Explore and pilot AI-driven tools to support forecasting, allocation decisions, and trend analysis

Build dashboards that enable smarter, faster decision-making

Extend allocation strategy to third-party operators, applying the same booking curve analysis and reallocation logic

Build relationships with external vendors to ensure transparency and operational flexibility

Qualification

Destinations operationsRevenue managementData analyticsProject managementMicrosoft Power BIForecasting skillsTour operations experienceManagement skillsCommunicationOrganizational skills

Required

Bachelor's Degree in Business administration, Hospitality and Tourism management, Data analytics, Business intelligence, Economics, Finance

7-10 years of destinations operations and revenue management, cruise industry experience, analytics and strategic insights

Knowledge of Microsoft (PowerPoint, Excel, Power BI including email & office tools)

Understanding of data analytics, with ability to make strong data modelling, and forecasting skills

Proven experience in managing projects and multiple stakeholders within a corporate environment

Ability to partner with various leadership levels and collaborate with remote employees

Experience with tour operations or cruise/hospitality sectors

Strong attention to detail and commitment to maintaining high guest experience standards

Strong communication, organizational and management skills to drive the vision across different groups

Preferred

Master's Degree a plus

Benefits

Cost-effective medical, dental and vision plans

Employee Assistance Program and other mental health resources

Additional programs include company paid term life insurance and disability coverage

401(k) plan that includes a company match

Employee Stock Purchase plan

Holidays – All full-time and part-time with benefits employees receive days off for 8 company-wide holidays, plus 2 additional floating holidays to be taken at the employee’s discretion.

Vacation Time – All full-time employees at the manager and below level start with 14 days/year; director and above level start with 19 days/year. Part-time with benefits employees receive time off based on the number of hours they work, with a minimum of 84 hours/year. All employees gain additional vacation time with further tenure.

Sick Time – All full-time employees receive 80 hours of sick time each year. Part-time with benefits employees receive time off based on the number of hours they work, with a minimum of 60 hours each year.

Complementary stand-by cruises, employee discounts on confirmed cruises, plus special rates for family and friends

Personal and professional learning and development resources including tuition reimbursement

On-site Fitness center at our Miami campus

Company

Princess Cruises

Glassdoor3.7

One of the best-known names in cruising, Princess Cruises is a global cruise and tour company.

Founded in 1965

Santa Clarita, California, USA

10001+ employees

http://www.princess.com

H1B Sponsorship

Princess Cruises has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2025 (3)

2024 (6)

2023 (9)

2022 (4)

2021 (13)

2020 (20)