The Office People · 2 months ago
Service Technician/Field Engineer
North Charleston, SC
Full-time
Onsite
New Grad, Entry LevelThe Office People is looking for a highly-personable professional who loves troubleshooting and maintaining electrical equipment. The Field Engineer/Service Technician will be responsible for maintaining a territory of document imaging systems and ensuring excellent customer service while resolving service calls and performing mechanical and electronic adjustments on equipment.
ConsultingInformation Technology
Responsibilities
Properly maintaining a territory of document imaging systems along with maintaining excellent customer service
Resolving at least 85% of service calls without assistance upon completion of training
Understanding and properly performing all mechanical and electronic adjustments on equipment as outlined in the Technical Service Manual and Field Engineering Bulletins
Reading and interpreting schematics and complete all electrical troubleshooting as outlined in the Technical Service Manual and Field Engineering Bulletins to include our complete digital line of products
Resolving all normal customer relations' situations and communicates unusual customer situations to a higher level
Maintaining parts inventory and achieves acceptable levels of inventory control and usages
Completing all required administrative functions in an accurate and timely manner
Cooperating with fellow workers and management to achieve company service goals
Keeping the Field Service Supervisor informed of machines performing below standards and reports all actions taken toward resolution
Performing other duties as prescribed by the Field Service Supervisor
Qualification
Required
High School Diploma or equivalent mandatory
Must possess strong communication skills and mechanical aptitude
Must successfully complete equipment pre-testing and training
A valid Drivers License and clean Motor Vehicle Record
Technical vocational schooling desirable (electronics or electro-mechanical preferred), or experience in copier repair or repair and maintenance of electronic equipment
Preferred
Associates or Bachelor's degree preferred
Knowledge of Windows and Microsoft Office software products preferred
Benefits
Great Company
Great Pay
Great Hours
Company
The Office People
The Office People™ is an award-winning, minority owned and operated business that has been serving the Southeast for over twenty years.
Founded in 1993
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
Sean Mummert
CEO
Company data provided by crunchbase