Optimum · 5 months ago
Product Operations Manager II
Bethpage, NY
Full-time
Hybrid
Mid Level
$77K/yr - $127K/yr
3+ years expOptimum is a leader in the connectivity sector, providing essential Mobile, Broadband, and Video services. The Product Operations Manager II will optimize product quality and operational processes, collaborating with various teams to enhance customer experiences and resolve product issues.
Telecommunications
Responsibilities
Intakes and investigates persistent issues across dedicated product value streams
Tracks root causes, assigns ownership, and follows issues through to resolution
Identify potential risks in product operations and develop mitigation strategies
Reduces repeated care/field escalations by proactively addressing patterns
Analyzes internal and external customer feedback to identify systemic failures and recurring blockers
Collaborate with analytics team to develop dashboards that manage product performance
Provides visibility into what’s not working post launch
Enables data driven prioritization for product fix's, process improvements, or escalation
Partners with product, care, field, and quality teams to validate real-world pain points
Leverage Confluence and Jira tickets to create and maintain detailed documentation and organization across multiple teams
Provide regular updates to stakeholders on product operations, performance and strategic initiatives
Align Five9s reporting with QA, product, and operational remediation cycles
Presents investigation discoveries, solutions and reporting to senior leadership
Qualification
Required
A bachelor's degree with 3-5 years of experience in the Product Operations, Product Management or Development
A proactive, positive mindset and a desire to grow within a high-performing, purpose-driven team
Demonstrated problem-solving skills to identify issues, propose solutions and implement improvements
Proven verbal and written communication skills to interact effectively with cross-functional teams
Strong presentation skills, with the ability to distill complex analytics into actionable recommendations
Strong attention to detail, with the ability to manage multiple workstreams simultaneously
Proficiency in Microsoft office products such as Excel, PowerPoint, Teams, Word, etc
Proficiency in data analysis and interpretation leveraging tools such as Tableau
Experience with product delivery tools like Jira and Confluence
Preferred
Experience in Telecommunications
Proficiency in SQL for querying, analyzing, and overseeing data processes
Experience with key broadband quality and engagement metrics such as speed, latency jitter
Background in quality assurance or testing and validation processes
Experience conducting user testing and gathering feedback to improve the user experience
Experience with broadband technologies such as DOCSIS and FTTH and their network architectures
Experience working with WIFI technologies and understanding of its impact on the home experience
Company
Optimum
At Optimum, we believe in the power of connection. We deliver fast internet, mobile, TV, and phone services to millions of homes and businesses.
5001-10000 employees
H1B Sponsorship
Optimum has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (6)
2024 (1)
2023 (2)
2022 (5)
2021 (2)
2020 (4)
Funding
Current Stage
Late StageCompany data provided by crunchbase