This job has closed.

Fora Travel · 4 days ago

Tour Operations Associate, Japan

New York, NY

Full-time

Onsite

Entry, Mid Level

$60K/yr - $90K/yr

1+ years exp

Fora Travel is a modern travel agency focused on empowering travel entrepreneurs. They are seeking a detail-oriented Tour Operations Associate to coordinate customized multi-day trips in Japan, acting as a liaison between travel advisors and local partners.

TourismTravelTravel Agency

Growth Opportunities

No H1B

Responsibilities

Serve as the primary operations liaison between Fora’s travel advisors, and our DMC partners in Japan

Coordinate and manage all aspects of multi-day trips, including accommodation, transportation, guides, and activities

Track and confirm all bookings, ensuring accuracy and alignment with client expectations

Support customization of itineraries based on traveler preferences and budget

Troubleshoot operational issues and help resolve booking conflicts or last-minute changes

Create and update internal SOPs for Japan operations

Maintain internal trip-planning tools, pricing sheets, tour operator and DMC partner information

Identify workflow inefficiencies and propose improvements to streamline the planning process

Assist with internal documentation and knowledge sharing across the tour operations team

Respond to inbound questions and requests from travel advisors related to Japan itineraries

Monitor trip timelines and proactively communicate with advisors about deadlines, changes, or outstanding tasks

Help manage feedback loops with tour operators and DMCs to improve service quality and traveler experience

Contribute to post-trip analysis and help identify areas for service optimization

Qualification

Travel coordinationClient serviceOrganizational skillsTravel platforms familiarityCRM toolsFluent JapaneseSpreadsheet toolsAttention to detailCommunication skillsAdaptability