Reli. ยท 1 month ago
Sales Operations Specialist (IPS Industries Inc.)
IPS Industries, Inc. is a leading global manufacturer in the packaging industry, headquartered in Cerritos, CA. The Sales Operations Specialist will assist the sales team by managing customer queries, supporting sales processes, and ensuring excellent customer service to maintain strong client relationships.
E-CommercePlastics and Rubber ManufacturingWholesale
Responsibilities
Provide troubleshooting assistance for the sales team, customer orders, account statuses and relevant problems
Ensure smooth implementation of processes in place
Bid management: completing and delivering bids in a timely manner
Provide data and guides to help the sales team
Manage sales tracking tools and report on important information
Stay up-to-date with new product and feature launches and ensure the sales team is on board
Review pending orders and specific customers' requests to ensure excellent customer service and customer experience
Supports sales with marketing kits/samples, quotations, and prepares new program documents
Working with sales managers on artwork files, sample requests and marketing materials
Preparing for trade show events and customer meetings
Qualification
Required
College Degree with some administrative experience
Proven work experience as a Sales support specialist or Sales support associate (B2B)
Proficiency with MS Office Suite, particularly MS Excel
Good written and communication skills
Analytical and multitasking skills
Must be organized and accurate
Benefits
401(k) retirement plan
Paid vacation and sick leave
Dental insurance
Health insurance
Life insurance