Apply on Employer Site

Sword Health · 2 months ago

Bilingual Outbound Specialist (English & Spanish)

United States

Full-time

Remote

Entry, Mid Level

$46K/yr - $70K/yr

2+ years exp

Sword Health is on a mission to free two billion people from pain using AI Care. They are seeking a proactive and organized Bilingual Outbound Specialist who will play a key role in converting leads into members and guiding them through the enrollment process.

Artificial Intelligence (AI)Health CareMedicalmHealthTherapeutics

No H1B

Responsibilities

Driving Enrollments: You’ll reach out to qualified leads, convert them over the phone, and encourage them to complete the enrollment process while offering support as needed

Using Effective Closing Techniques: You’ll apply proven strategies to address concerns, overcome objections, and successfully convert potential members into enrolled participants

Delivering Outstanding Customer Interactions: You’ll engage with members over the phone, demonstrating empathy and a solution-oriented approach, creating meaningful connections, and ensuring a seamless experience

Collaborating with Internal Teams: You’ll work closely with Physical Therapists and customer service teams to ensure members receive accurate information and comprehensive support

Leveraging Technology Effectively: You’ll utilize internal tools such as Zoom Workplace, Excel, Jira, Slack, and Notion to manage outreach, track engagement, answer questions, and optimize processes

Qualification

Outbound calling experienceCustomer service skillsBilingual (English & Spanish)AI tools proficiencyCommunication skillsOrganizational skillsComputer proficiencyPhone etiquetteInterpersonal skillsTime management skillsPersuasion skills