Fora Travel · 12 hours ago
Product Operations Manager, Booking Platform
New York, NY
Full-time
Onsite
Senior Level
$120K/yr - $180K/yr
5+ years expFora Travel is a modern travel agency redefining the role of travel advisors through innovative technology and community support. They are seeking a Product Operations Manager to build and scale the operational backbone of their supplier and booking platform, enhancing reliability and performance while leading cross-functional initiatives to improve the booking experience for advisors.
TourismTravelTravel Agency
No H1B
Responsibilities
Build and own operational workflows across our booking platform and supplier ecosystem — ensuring bookings are reliable, consistent, and scalable
Lead cross-functional initiatives to proactively detect, escalate, and resolve booking and supplier issues before they reach advisors
Define and maintain SLAs for supplier issue response and resolution, and create dashboards that provide clear visibility into platform health
Standardize how we manage supplier data (rates, perks, loyalty programs, contracts) and operationalize supplier updates at scale
Design and implement automations and tooling to reduce manual work, improve speed, and enhance booking accuracy
Serve as a critical point of coordination between support, product, partnerships, and engineering to ensure streamlined communication and resolution
Partner with Support to reduce advisor pain points through upstream defect resolution and systemic process improvements
Qualification
Required
5+ years in hotel distribution or adjacent travel technology roles, with hands-on ownership of integrations, booking systems, and channel management
Proven ability to drive complex operations from strategy to execution
Proven experience building and scaling repeatable workflows, SLAs, and dashboards tied to operational performance
Strong root cause analysis and problem-solving skills — capable of identifying systemic issues and creating structured solutions
Deep understanding of supplier/platform data ecosystems (e.g., PMS, CRS, GDS, or similar systems)
Excellent cross-functional communicator — persuasive, clear, and able to rally diverse teams around shared operational goals
Demonstrated ability to manage and operationalize external partnerships and vendor relationships
Comfortable leading cross-functional escalations and driving clarity and accountability across multiple stakeholders
Preferred
Hands-on technical skills (e.g., SQL or automation tools), experience with supplier tooling or travel tech integrations
Benefits
Unlimited vacation
Health Insurance (including an option completely covered by Fora HQ)
Dental & Vision Insurance
Wellhub Memberships
401k plan with company match
Commuter Benefits
Supplemental Life Insurance
Stock Options
Company
Fora Travel
Fora is the modern travel agency.
51-200 employees
Funding
Current Stage
Growth StageTotal Funding
$78.5MKey Investors
Insight PartnersForerunner
2025-01-01Series C· $40M
2023-01-01Series B· $20M
2022-08-11Series A· $13.5M
Leadership Team
Henley Vazquez
Co-Founder
Jake Peters
Co-Founder & Chief Product and Technology Officer
Recent News
2025-10-13
Company data provided by crunchbase