Achievers Network · 2 months ago
Customer Service Consultant
Cincinnati, OH
Part-time
Onsite
New Grad, Entry Level
$46K/yr - $46K/yrWestern & Southern Financial Group is a company focused on creating value for its customers and fostering a positive work culture. The Customer Service Consultant role involves building relationships with clients, addressing inquiries, and identifying cross-selling opportunities through effective communication methods, primarily via phone.
Non-profit Organization Management
Responsibilities
Proactively seeks resolution to client inquiries and issues by researching and analyzing requests or issues using knowledge of our products and processes
Identifies cross selling opportunities while servicing the client using tailored approaches
Provides professional, effective courteous service using customer service techniques and solid judgement
Qualification
Required
Proven effective customer service skills
Excellent verbal and written communication skills with ability to speak in a calm, concise and empathetic manner
Proficient in ability to use multiple computer systems with ability to multi-task
Ability to adapt to changing client needs and process improvement changes
Ability to relocate to Cincinnati, OH 45202 before starting work
Benefits
Comprehensive benefits including medical, dental, vision, prescription, pet insurance, life insurance, disability, Fertility, maternity/caregiver & parental leave, and more!
Retirement solution with our 401(k) savings AND pension plan!
Paid time off that increases with tenure.
Tuition Reimbursement
Subsidized affordable parking
On-site Cafeteria and fitness center (including sports leagues)
On-site Registered Nurse
Career Coaching/Mentoring
Individualized development plans and career pathing
Company
Achievers Network
Black Achiever is a group dedicated to connecting African American professionals. We believe you can accomplish more together than you can by yourself.
Founded in 2018
2-10 employees
Funding
Current Stage
Early StageLeadership Team
Michael Moore
President/CEO
Company data provided by crunchbase