Western Alliance Bank · 2 days ago
Product Operations Manager, Association Banking
Chandler, AZ
Full-time
Onsite
Senior Level
5+ years expWestern Alliance Bank is a wholly owned subsidiary of Western Alliance Bancorporation, seeking a strategic and execution-focused Product Operations Manager. This role is central to leading the CRM transformation initiative using Microsoft Dynamics, ensuring alignment with business objectives, and delivering user-centric solutions across service and sales workflows.
BankingFinanceFinancial Services
Responsibilities
Serve as the Product Owner for CRM transformation initiatives, ensuring alignment with business objectives and user needs
Define and maintain the product roadmap for Dynamics 365 enhancements, prioritizing features that deliver measurable business value
Translate business requirements into clear user stories, acceptance criteria, and backlog items for development teams
Collaborate with stakeholders across operations, sales, and customer service to identify pain points and opportunities for improvement
Support User Acceptance Testing (UAT), coordinate training sessions, and champion end-user adoption of new CRM features
Monitor and report on feature performance, user feedback, and adoption metrics to inform continuous improvement
Partner with operations subject matter experts to review and update desktop procedures and operational plans to reflect new CRM enhancements and launches
Partner across the Product Management team to execute the Bank's strategic plan, to lead efforts to develop and operate profitable banking products. Meet all product development objectives, manage product health, and respond to market dynamics
Qualification
Required
5+ years of experience as a Product Manager or Product Owner, preferably in CRM platforms
Bachelor's degree in related field required
Strong understanding of CRM workflows, case management, and customer service processes. Experience with Microsoft Dynamics is highly preferred, experience with other CRM platforms is acceptable
Ability to translate business needs into actionable product requirements and deliver value through iterative releases. Excellent communication and stakeholder management skills with experience running effective outcome-based meetings with cross-functional teams
Strong understanding of operational workflows and process documentation and ability to create and manage operational documentation, internal FAQs and user guides
Advanced knowledge of applicable regulatory and legal compliance obligations, rules and regulations, industry standards and practices
Advanced knowledge of banking products, including treasury management, credit cards, as well as pricing dynamics. Market specific awareness
Advanced experience with Product Management Methodology including new product launches, road mapping, business cases, product enhancements, communication and marketing plans, and robust executive management presentations and reporting development
Advanced speaking and writing communication skills
Occasional travel required
Preferred
Experience with Microsoft Dynamics is highly preferred, experience with other CRM platforms is acceptable
Benefits
Competitive salaries
An ownership stake in the company
Medical and dental insurance
Time off
A great 401k matching program
Tuition assistance program
An employee volunteer program
A wellness program
Company
Western Alliance Bank
Western Alliance Bank is a banking firm that offers commercial and business banking solutions.
Founded in 1994Phoenix, Arizona, USA
1001-5000 employees
H1B Sponsorship
Western Alliance Bank has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (42)
2024 (30)
2023 (49)
2022 (28)
2021 (13)
2020 (10)
Funding
Current Stage
Public CompanyTotal Funding
$400M2025-11-19Post Ipo Debt· $400M
2005-06-30IPO
Leadership Team
Tim Boothe
Chief Operating Officer
Barbara Kennedy
Chief Human Resources Officer
Recent News
Morningstar.com
2026-01-09
Company data provided by crunchbase