Apply on Employer Site

Chase · 2 months ago

Experience Design Vice President

4 Chase Metrotech Ctr, Brooklyn, NY, 11245, US

Full-time

Onsite

Mid, Senior Level

$142K/yr - $205K/yr

5+ years exp

Chase is a leading financial institution, and they are seeking an Experience Design Vice President to shape the future of employee experiences through innovative digital solutions. The role involves leading design initiatives, collaborating with cross-functional teams, and mentoring junior designers to enhance user experience and accessibility across the organization.

BankingFinancial Services

Responsibilities

Define service flows and product features; Create wireframes, prototype interactions, and detailed design for key touchpoints as you lead end-to-end design initiatives

Collaborate with cross-functional teams to integrate user experience design into the product development processes and ensure seamless and customer-centric solutions

Lead cross-functional teams to create storyboards and/or service blueprints, support UX Research in identifying pain points and opportunities for improvement, and champion innovation in products and features of moderate complexity

Work directly with stakeholders, product partners, and design peers to integrate customer-centric decision-making, inform prioritization, and develop experience-led metrics to align business goals

Leverage your understanding of market trends, and both qualitative and quantitative research methodologies to interpret insights effectively to influence your design work

Devise product design strategies that help us get from your long-term vision to what we might be able to deliver today whilst navigating complex tech stacks

Champion consistency and a masterful degree of UI/Visual Design craft across the team to ensure the quality of delivery pushes our collective standards higher

Present your work to senior leadership (Exec/C-Suite level) on a regular basis knowing how to tailor your narrative appropriately for different audiences while always keeping the user at the center of your story and rationale

Contribute, champion, and help create standards and patterns that will feature in our Employee Experience Design System using your wealth of experience and knowledge of modern design systems

Coach and mentor other designers to help us collectively raise the maturity and standard of the Product Design craft whilst fostering a culture of diversity and inclusion

Partner with our research team to scope and synthesize qualitative research, data analysis, and usability testing to inform discovery work, future-state blueprinting, service visions, and new product development

Qualification

UX/UI/Product designInclusive designCross-channel designDesign systemsFigmaVisual designUser researchMentoring designersAgile planning

Required

5+ years of experience or equivalent expertise in UX/UI/Product design or similar roles

A proven track record of creating exceptional, world-class digital experiences (through low- to high-fidelity design work) that have helped drive success of your business forward and improve the overall maturity of the design practice around you

Demonstrated experience in inclusive design and accessibility guidelines, with the ability to incorporate diverse perspectives and abilities into design solutions

Cross-channel (mobile, web, responsive) design experience required with advanced understanding of guidelines, patterns and frameworks, so you can communicate with engineers to ensure designs are properly implemented

Have a well-trained eye for great visual design execution. You care about getting things right - one pixel off is a big deal to you and the rest of the team

Are well versed at working with neighboring design disciplines such as content design, service design, and user research to help achieve the best outcomes

You have led and/or contributed to the creation and maintenance of leading design systems

You are able to create design strategies that help our teams get from long term visions to improvements we can make to the employee experience today (think now, next, later)

Are fantastic at communicating your thinking and design decisions - you're able to get people along on the journey with you

You have mentored and contributed to up-skilling other designers around you

You are highly proficient in Figma and other Design tools. You use this experience to raise the bar of how the wider team uses these tools going forward

Preferred

Has a strong portfolio showcasing case studies with tight narratives that demonstrate an ability to address business challenges through delivery and launch

Experience working within complex omni-channel ecosystems that are supported by multiple platforms

Excellent agile planning skills; high accuracy in estimating tasks across teams

Experience in a highly regulated environment is a plus