HNI Corporation · 2 months ago
Director, End-User Operations
Davenport, IA
Full-time
Onsite
Director/Executive
10+ years expHNI Corporation is a global family of brands for the workplace and home dedicated to enhancing the spaces where we live, work, and gather. The Director, End Computing Operations provides leadership and oversight for enterprise end-user technology and workplace collaboration platforms, ensuring a seamless and reliable end-user experience across the corporation and its subsidiaries.
FurnitureHome DecorManufacturing
Responsibilities
Lead the strategy, administration, and continuous improvement of Microsoft 365 services, including Teams, SharePoint, OneDrive, and related collaboration tools
Partner with business units to understand end-user needs and translate them into improvements in digital workplace technologies
Drive adoption of collaboration and productivity tools through communication, training, and change management
Ensure governance, security, and compliance of M365 environments in partnership with IT security teams
Oversee managed services for Service Desk, ensuring ticketing, workflow automation, and reporting meet business expectations
Provide leadership for field services operations, ensuring reliable desktop, laptop, mobile, and conference room support across enterprise locations
Monitor and continuously improve service delivery metrics, including incident resolution time, customer satisfaction, and first-call resolution rates
Develop and implement support processes, documentation, and escalation pathways to enhance efficiency and consistency
Provide oversight of Deskside support activities, including best in class end user satisfaction with experience and technology
Partner with infrastructure and security teams to ensure uptime, stability, and continuity of enterprise systems and networks
Contribute to disaster recovery planning and execution, ensuring resilient end-user computing operations
Lead and develop a team of IT professionals and managed service providers, fostering a culture of accountability and service excellence
Establish performance goals, provide coaching and feedback, and support professional development for direct and indirect reports
Manage vendor relationships related to end-user computing, Service Desk, Field Services, and Datacenter NOC operations
Develop and implement strategies for improving the digital workplace experience across the enterprise
Stay informed on industry trends, workplace technologies, and best practices to proactively identify opportunities for innovation
Track and report on operational performance, end-user satisfaction, and technology adoption metrics for senior leadership
Support enterprise IT initiatives, including cloud adoption, security enhancement, and digital transformation programs
Qualification
Required
Bachelor's degree in Information Systems, Computer Science, or a related field; or equivalent experience
10+ years of progressive experience in IT operations, end-user computing, or enterprise collaboration technologies
5+ years of leadership experience managing IT teams and/or managed service providers
Strong knowledge of Microsoft 365 collaboration tools (Teams, SharePoint, OneDrive, Outlook) and enterprise administration practices
Hands-on experience with IT service management platforms (ServiceDesk strongly preferred)
Familiarity with infrastructure operations, NOC functions, and field service delivery models
Demonstrated success in improving end-user experience through technology adoption and service delivery
Preferred
Master's degree in IT Management, Business Administration, or related discipline
ITIL certification or other service management qualifications
Experience managing vendor relationships and outsourced IT services
Exposure to enterprise-scale environments with distributed locations and hybrid workforces
Company
HNI Corporation
At HNI Corporation, we go beyond simply building great desks, chairs, file cabinets and fireplaces.
5001-10000 employees
H1B Sponsorship
HNI Corporation has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (18)
2024 (12)
2023 (9)
2022 (20)
2021 (15)
2020 (30)
Funding
Current Stage
Public CompanyTotal Funding
$1.73B2025-09-05Post Ipo Debt· $1.73B
1978-01-13IPO
Leadership Team
J
Jeffrey Lorenger
Chairman, President & CEO
S
Steven Bradford
Senior Vice President, General Counsel & Secretary
Recent News
Business Wire
2026-01-09
DBusiness Magazine
2025-12-11
MarketScreener
2025-12-10
Company data provided by crunchbase