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Rippling · 1 day ago

Corporate Travel Training Lead

San Francisco, CA

Full-time

Onsite

Senior Level

$28/hr - $36/hr

5+ years exp

Rippling is a company that provides an integrated platform for HR, IT, and Finance. The Corporate Travel Training Lead will be responsible for supporting agents and new hires, creating and maintaining training content, and delivering training sessions to enhance customer satisfaction and operational efficiency.

EmploymentHuman Resources

Responsibilities

Responsible for supporting our Rippling customers and resolving issues related to our Travel Products

Take charge of customer issues from start to finish - while working in a dynamic and fast-paced environment

Leverage phone, chat, email functionality, and video conferencing to help our customers optimize Rippling’s Travel Product

De-escalate and resolve issues by leveraging platform and industry expertise

Responsible for documenting product functionality and country-specific nuances and training Global Support Team members

Become a product expert - you'll be a go-to resource for both customers and coworkers

Identify areas of improvement and work directly with Product and Engineering teams to share areas where we can better serve our customer base through automation or added features

Work well under time constraints and meet schedules; at times with unexpected deadlines, to ensure client’s needs are met

Qualification

Travel industry experienceTravelportSabre GDSInstructional designTraining deliveryProblem-solvingOrganizational skillsTime managementCommunication skillsFlexibilityAttention to detail

Required

>5 years of working in the travel industry, ideally including team lead and/or leadership responsibilities

experience with Travelport or Sabre GDS

Proficient in English; written and verbal communication skills

Demonstrated experience in problem-solving with attention to detail

Organizational skills and experience in improving processes

Flexibility with changing job duties and responsibilities

Time management skills and the ability to prioritize

Two or more years of experience in instructional design and training delivery, preferably within the travel sector

Deep expertise in leveraging technology, including LMS platforms, e-learning development, and virtual classrooms, to effectively train a dispersed, remote workforce

Track record of creating and optimizing training curricula that drive learner success