HCA Healthcare · 20 hours ago
Senior Unified Communications Engineer
Nashville, TN
Full-time
Onsite
Senior Level
5+ years expHCA Healthcare is a trusted organization committed to delivering respectful and compassionate care. They are seeking a Senior Unified Communications Engineer to design applications and solutions for the Cisco UCCE contact center environment, ensuring the efficiency and stability of the UCCE platform.
BiotechnologyHealth CareHospitalMedicalPrimary and Urgent Care
Responsibilities
Responsible UCCE platform optimization effort (via in-depth knowledge of platform architectures and integrations)
Responsible for working with business partners/vendors to ensure the integrity of the entire UCCE environment through product understanding, development, infrastructure management, performance, and stability
Develops and modifies complex UCCE call flows/scripts
Assists in performing research on contact center applications, technologies, methodologies, and tools
Analyzes and maintains the current UCCE environment and applications
Administers the UCCE platform
Develops and modifies UCCE/third-party application reports
Implements applications to support internal operations/support/auditing/provisioning processes
Assists in developing specifications for migrating existing platforms to the UCCE environment
Develops and implements optimization and continual improvement plans for the UCCE environment
Designs and develops applications to support internal operations/support/auditing/provisioning processes
Conducts risk assessments, facilitates communication across project groups and stakeholders
Qualification
Required
Bachelor's Degree - Required
5 or more years of experience in a related field - Required
Preferred
CCNA: Desired (but not required)
UCCE Design Certification/Exam: Desired (but not required)
UCCE Implementation Certification/Exam: Desired (but not required)
UCCE Support Certification/Exam: Desired (but not required)
Benefits
Comprehensive medical coverage that covers many common services at no cost or for a low copay. Plans include prescription drug and behavioral health coverage as well as free telemedicine services and free AirMed medical transportation.
Additional options for dental and vision benefits, life and disability coverage, flexible spending accounts, supplemental health protection plans (accident, critical illness, hospital indemnity), auto and home insurance, identity theft protection, legal counseling, long-term care coverage, moving assistance, pet insurance and more.
Free counseling services and resources for emotional, physical and financial wellbeing
401(k) Plan with a 100% match on 3% to 9% of pay (based on years of service)
Employee Stock Purchase Plan with 10% off HCA Healthcare stock
Family support through fertility and family building benefits with Progyny and adoption assistance.
Referral services for child, elder and pet care, home and auto repair, event planning and more
Consumer discounts through Abenity and Consumer Discounts
Retirement readiness, rollover assistance services and preferred banking partnerships
Education assistance (tuition, student loan, certification support, dependent scholarships)
Colleague recognition program
Time Away From Work Program (paid time off, paid family leave, long- and short-term disability coverage and leaves of absence)
Employee Health Assistance Fund that offers free employee-only coverage to full-time and part-time colleagues based on income.
Company
HCA Healthcare
HCA Healthcare provides medical education and healthcare services in locally managed facilities. It is a sub-organization of North Florida Endoscopy Center.
10001+ employees
H1B Sponsorship
HCA Healthcare has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (2)
2022 (2)
2020 (1)
Funding
Current Stage
Public CompanyTotal Funding
$8.51B2025-10-31Post Ipo Debt· $3.25B
2025-02-24Post Ipo Debt· $5.25B
2014-06-25Post Ipo Debt· $3.2M
Leadership Team
Nicholas Manning
Chief Executive Officer
Nick Lane
Regional Vice President Human Resources
Recent News
2025-12-31
2025-12-26
2025-12-24
Company data provided by crunchbase