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Boldyn Networks · 2 months ago

NOC Engineer III

Las Vegas

Full-time

Onsite

Senior Level

$130K/yr - $153K/yr

7+ years exp

Boldyn Networks is reimagining the future of interconnectivity. As a NOC Engineer III, you will serve as the technical and operational lead for the Network Operations Center team, overseeing day-to-day operations and ensuring timely resolution of complex network issues.

InfrastructureMobileWireless

Comp. & Benefits

Responsibilities

Act as the first point of escalation for NOC Engineers

Supervise and mentor junior team members in resolving complex network outages and service interruptions

Ensure priority SLA incidents are appropriately distributed and addressed

Oversee onboarding and training of new NOC team members

Assist in creating and maintaining internal training materials and documentation

Ensure accurate and timely ticket updates and communications to stakeholders

Supervise end-to-end network documentation and ensure consistency across the team

Monitor adherence to MAC procedures and departmental SOPs

Support continuous operations in a 24x7x365 staffed environment

Troubleshoot and resolve Level 3 and Level 4 network issues independently and collaboratively

Develop and apply testing and troubleshooting plans for network infrastructure

Manage and test ILEC/CLEC circuit cutovers and upgrades

Perform physical installation, configuration, and testing of core network components

Review onsite surveys for wired and wireless access as needed

Act as a liaison between engineering teams and client staff, both technical and non-technical

Work closely with project managers to meet milestones and deliverables

Support change management, incident management, and escalation processes

Qualification

CCNP/DP certificationWireless certificationBGPEIGRPOSPFNetwork troubleshootingLAN/WLAN supportLeadership skillsCommunication skillsProblem-solving mindsetTeam-oriented