Transitional Technologies Inc · 2 months ago
11.05.2025 Network Engineer
Crestwood, KY
Full-time
Onsite
Mid, Senior Level
3+ years expTransitional Technologies Inc is a company that has been in business since 2003, and they are hiring a Network Engineer to provide proactive network management and services to their clients. The role involves maintaining user uptime, improving user experiences through remote monitoring and support, and delivering exceptional customer service while coordinating resources to resolve complex IT requirements.
Information ServicesInformation Technology
Responsibilities
To perform technical triage on inbound customer requests
Receive and stage computer equipment for deployments
Travel to customer locations as needed
The ability to learn quickly and adapt to changing requirements, in fact, things change so fast around here it’s best that you LOVE being challenged by change
Planning, coordinating, directing and supervising ongoing projects to insure completion within scope, timeline and budget
Troubleshooting network, equipment and service-related problems with remote control technologies
An unshakable, ravenous desire to AGGRESSIVELY expand your knowledge
Expect to obtain multiple vendor certifications within your first 90 days of employment (training materials and mentoring provided), and that’s just the warmup!
Analyzing remote monitoring reports to identify capacity and performance issues and re-mediate them
A passion for creating a memorable customer service experience
The ability to help the team manage, maintain, troubleshoot and support our users’ networks, equipment, software and services
Qualification
Required
Associates or Bachelor's Degree or relevant experience/certifications
Minimum three years technical support experience, preferably delivering services in the SMB (small to midsize business) market
Excellent knowledge of our supported software and technologies (PSA and RMM Familiarity)
Superior documentation and writing capabilities (good way to show this would be your cover letter)
Strong interpersonal skills required to effectively communicate with customers, staff and vendor
Passion for teamwork, problem solving and exceptional customer service
Must be well spoken, organized, detail-oriented, dependable and flexible
Valid driver's license and proof of insurance
Background check and drug screen required
Reliable transportation
Have a great sense of humor and capable of having fun
Company
Transitional Technologies Inc
Transitional Technologies specializes in IT Consulting, providing business Computer Support and Network Services in Louisville, Lexington, La Grange, Crestwood, Jeffersontown and Charlestown.
11-50 employees
Funding
Current Stage
Early StageCompany data provided by crunchbase