Automattic · 2 months ago
Technical Account Manager, Newspack
United States
Full-time
Remote
Mid, Senior Level
$73K/yr - $130K/yrAutomattic is a global company that empowers individuals through flexible and impactful careers. They are seeking experienced Technical Account Managers to join their Newspack team, where the role involves managing publisher migrations and providing ongoing support to optimize the use of the Newspack platform.
Computer Software
Responsibilities
Manage publisher migrations from alignment through launch, owning timelines and coordinating a variety of stakeholders across technical and business requirements
Develop close relationships with news publishers by understanding their business goals, operational needs, and technical challenges
Maintain a deep and current knowledge of the Newspack platform, WordPress functionality, and the news publishing landscape
Work independently using existing resources to solve problems efficiently, while actively engaging with the team to share learnings, contribute to discussions, and drive continuous improvement
Develop and refine project management, time management, and communication systems to work more effectively and efficiently
Qualification
Required
Solid working knowledge of WordPress core functionality, common plugins, and the WordPress ecosystem
Background in client services, account management, or technical support, where you've managed relationships and solved problems directly with customers
Demonstrated ability to manage complex projects with multiple stakeholders, competing priorities, and dependencies—proactively, not just reactively
Comfort with technical troubleshooting, investigating root causes, and finding creative solutions within constraints
Clear, professional written and verbal communication skills; ability to explain technical concepts to non-technical audiences and set appropriate expectations
Benefits
Open vacation policy (no set number of days per year). We encourage all employees to take the time they need for vacation, to pursue their own interests, to stay healthy, and to spend time with friends and family.
Home office setup and coworking allowances. Working from a coffee shop? You can use your coworking allowance for the requisite latte!
We happily provide or reimburse the hardware and software you’ll need, as well as books or conferences that promote continued learning.
Company-sponsored life insurance.
Open parental leave (includes maternity, paternity, and adoption). If you’ve been with Automattic for 12 months, your leave is fully paid.
A spiffy set of wireless headphones at your seven-year anniversary.
Paid two to three-month sabbaticals encouraged every five years.
We cover all costs of company travel, so dust off that passport! Your team will get together one to three times per year in locations around the globe.
Other benefits are country-specific and include health, vision, and dental insurance; matching retirement/pension contributions; childcare vouchers; income protection; travel insurance; and discount offers.
Company
Automattic
Automattic is a global tech company that offers WordPress, WooCommerce, and other web solutions.
Founded in 2005
1001-5000 employees
H1B Sponsorship
Automattic has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (6)
2024 (2)
2023 (3)
2022 (6)
2021 (6)
2020 (11)
Funding
Current Stage
Late StageTotal Funding
$985.9MKey Investors
Salesforce VenturesInsight PartnersTiger Global Management
2021-02-17Series E· $288M
2020-05-15Secondary Market
2019-12-11Series Unknown· $80.6M
Leadership Team
Matt Mullenweg
CEO
Jon Burke
Vice-President / Business Lead
Recent News
2025-12-04
Search Engine Journal
2025-11-10
Company data provided by crunchbase