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LHC Group · 2 days ago

Senior IT Technician Tier 2

Lafayette, LA

Full-time

Onsite

Mid, Senior Level

4+ years exp

LHC Group is a leading provider of post-acute care services, and they are seeking a Senior IT Technician Tier 2 to serve as a point of contact for technical issues related to software and hardware. The role involves providing support to end-user devices, assisting Tier 1 staff, and documenting solutions to enhance the knowledge base.

Health CareHome Health CareMedical

H1B Sponsor Likely

Responsibilities

Will serve as a point of contact for people experiencing a variety of difficulties with their software and hardware

Will maintain exemplary customer service by exercising a professional, friendly, and calm demeanor when communicating with customers using a variety of communication and support technologies

Will document, prioritize, and monitor customer issues to ensure a timely resolution

Will work with IT infrastructure and operations team members to develop solutions to user problems and update knowledgebase content to share those solutions with Tier 1 professionals as appropriate

Will gain proficient working knowledge of the technology that you are responsible for supporting

Will remain up to date with all new upgrades, system enhancements and changes to ensure effective solutions are given to customers

Will remain current with all required continuing education and compliance training mandated by the company and supervisor

Will identify trends in incoming issues and effectively communicate the finds to the next level of support

Will maintain productivity standard as set forth by supervisor at or above 100%

Will display a sense of urgency and drive to complete tasks quicky

Will serve as escalation point for all issues that cannot be resolved at the Tier 1 level

Will conduct quality checks on active and closed tickets to ensure compliance with service desk operational procedures and regulatory guidelines

Qualification

Troubleshooting desktopsNetwork connectivityMicrosoft WindowsCustomer serviceMechanical skillsAndroid tabletsMultitaskingTraining othersVerbal communicationWritten communication

Required

More than 4 years' experience in troubleshooting desktops, laptops, printers, mobile phones, and tablets is required

Experience with network connectivity as well as working with ISP's is required

Demonstrate excellent customer service skills

Demonstrate strong logic skills

Demonstrate strong mechanical skills

Demonstrate proficiency in supporting Microsoft Windows operating system

Demonstrate proficiency with Android tablets

Demonstrate Excellent verbal and written communication skills

Demonstrate exceptional ability to think quickly and logically when under pressure

Demonstrate strong capability to multitask and prioritize a busy workload

Demonstrate the ability to train others

Will support testing, implementation, and the drafting of reference material for all system, application and hardware upgrades and enhancements

Will mentor and guide all Tier 1 service desk personnel in day to day tasks, remedial training, and corrective actions

Preferred

Associate's/bachelor's degree or appropriate level certifications preferred

Benefits

Benefits that support your physical and emotional wellbeing

Comprehensive benefits and perks

Company

LHC Group

Glassdoor3.5

LHC Group provides in-home health and hospice care to patients suffering from injuries, illnesses, or chronic conditions.

Founded in 1994

Lafayette, Louisiana, USA

10001+ employees

http://lhcgroup.com/about-lhc-group

H1B Sponsorship

LHC Group has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2025 (3)

2024 (4)

2022 (4)

2021 (3)