Agency Cybersecurity ยท 2 months ago
IT Customer Service Representative (Entry Level)
Richmond, VA
Full-time
Onsite
Entry Level
$15/hr - $15/hr
4+ years expAgency Cybersecurity is a fast-growing venture-backed startup that provides best-in-class cybersecurity and compliance. The IT Customer Service Representative will troubleshoot technical issues, provide customer support, and liaise between customers and internal teams to ensure satisfaction and effective communication.
Cyber SecurityProfessional ServicesSecurity
Responsibilities
Troubleshoot and resolve technical issues related to software via phone, email, or chat
Guide customers through step-by-step solutions and provide clear documentation
Respond promptly to customer inquiries, providing empathetic and professional assistance
Maintain a customer-first mindset while addressing concerns and ensuring satisfaction
Record and update detailed logs of customer interactions and technical issues in the ticketing system
Liaise between customers and internal technical teams to facilitate communication and problem resolution
Educate users on IT tools, best practices, and self-service resources
Qualification
Required
Proven experience in IT support, a help desk, or other customer-facing service roles
Strong problem-solving skills and technical aptitude, and familiarity with Mac and Windows
Excellent communication and interpersonal skills
Ability to remain calm and solution-focused under pressure
Preferred
Bachelor's degree preferred, but would consider 4+ years of work experience in a similar role
Certifications like CompTIA A+, ITIL, or equivalent are a plus
Experience with CRM or customer support platforms
Benefits
10 days of paid time off (PTO)
11 paid federal holidays
401(k) with 4% company match
Monthly healthcare stipend
Gym membership stipend
Weekly team lunches and in-office snacks
Company
Agency Cybersecurity
Agency provides enterprise-level cybersecurity for individuals & growing companies.
11-50 employees
Funding
Current Stage
Early StageCompany data provided by crunchbase