Upward Bound House · 2 months ago
Program Manager, TAY Transitional Housing
Los Angeles, CA
Full-time
Onsite
Mid, Senior Level
3+ years expUpward Bound House (UBH) is a mission-driven nonprofit organization dedicated to ending intergenerational family homelessness. The Program Manager oversees the day-to-day operations of UBH’s Transitional Housing Program for TAY families, ensuring safe housing and high-quality services while leading efforts to support family stabilization and successful transitions to permanent housing.
Non-profit Organization Management
Responsibilities
Manage daily operations of the TAY Families Transitional Housing site
Ensure adherence to contracts, funder requirements, and UBH policies
Oversee intake, orientation, service planning, parenting supports, and exits
Ensure timely, accurate documentation in HMIS and internal databases
Supervise Case Managers, Resident Monitors, and on-site program staff
Provide weekly supervision, coaching, and performance evaluations
Lead staff meetings and case conferences
Support staff with crisis response, conflict resolution, and family-centered practices
Ensure individualized Family Stabilization Plans (parenting, income, education, childcare, mental health, and housing goals)
Oversee life-skills workshops (e.g., parenting, budgeting, tenant education)
Promote trauma-informed, strengths-based, youth-centered services
Ensure linkage to childcare, early childhood supports, health coverage, and family resources
Maintain a safe environment for infants, toddlers, and children, and ensure adherence to mandated reporting and incident protocols
Oversee housing readiness and navigation for permanent housing placement
Coordinate with RRH teams, landlords, and community housing partners
Support warm hand-offs and aftercare planning
Collaborate with childcare agencies, schools, mental health providers, workforce programs, and TAY resources
Participate in Youth CES and funder meetings as needed
Track outcomes (income, education, parenting goals, housing exits)
Conduct regular file reviews and prepare monthly/quarterly reports
Qualification
Required
BA in Social Work, Psychology, Child Development, or related field
3+ years' experience working with TAY youth and/or young families experiencing homelessness
2+ years' supervisory experience in social services, housing, or residential programs
Knowledge of trauma-informed care, child development, crisis intervention, and harm reduction
Strong leadership, communication, and organizational skills
Ability to work some evenings/weekends and travel within Los Angeles County
Employment eligibility verification
Reliable transportation
Current TB test
Successful background screening
CPR/First Aid certification (or willingness to obtain)
Valid CA Driver's License
Proof of auto insurance
Ability to qualify for UBH driver's insurance coverage
Preferred
MA in Social Work, Psychology, Child Development, or related field
Experience in residential or housing programs
Company
Upward Bound House
The mission of Upward Bound House (UBH) is to eliminate homelessness among families with children in Los Angeles by providing housing, supportive services, and advocacy.
51-200 employees
Funding
Current Stage
Growth StageCompany data provided by crunchbase