Atlan · 1 day ago
Technical Support Engineer
United States
Full-time
Remote
Senior Level
6+ years expAtlan is a company focused on transforming data chaos into clarity through their active metadata platform. As a Technical Support Engineer, you will help customers resolve complex technical challenges and contribute to customer success, product quality, and operational scale.
Big DataData GovernanceInformation TechnologySoftware
Responsibilities
Be the technical backbone of our Support team - troubleshoot complex product, integration, and data stack issues for customers
Reduce Engineering dependency through deep debugging and clear, complete root-cause analyses (RCAs)
Collaborate cross-functionally with Product, Engineering, and Customer Success to resolve escalations and surface actionable insights
Strengthen processes by building reusable documentation, playbooks, and automation that scale support quality
Champion the customer experience — resolve every issue with speed, clarity, and empathy
Continuously learn and grow as a product and data expert across tools like Fivetran, Snowflake, Databricks, dbt, and beyond
Qualification
Required
6–7+ years of experience in technical support or similar roles within SaaS or the modern data stack ecosystem
Proven ability to troubleshoot complex technical issues across APIs, connectors, authentication, and integrations - reducing dependency on Engineering through deep debugging and structured RCA
Strong technical expertise in Kubernetes, containerized networking, and ArgoCD for deployment and service debugging
Strong technical expertise in cloud platforms: AWS, GCP, Azure
Strong technical expertise in advanced SQL for performance analysis and data troubleshooting
Strong technical expertise in Java and API-level debugging, front-end troubleshooting, and Linux performance diagnostics
Ability to read and interpret complex codebases (any language) and provide meaningful insights to Engineering
Hands-on experience with modern data stack tools — Snowflake, Databricks, BigQuery, dbt, Fivetran — and familiarity with metadata management or data catalog platforms
Benefits
Ownership from Day One: Whether you're an intern or a full-time teammate, you’ll own impactful projects, chart your growth, and collaborate with some of the best minds in the industry.
Limitless Opportunities: At Atlan, your growth has no boundaries. If you’re ready to take initiative, the sky’s the limit.
A Global Data Community: We’re deeply embedded in the modern data stack, contributing to open-source projects, sponsoring meet-ups, and empowering team members to grow through conferences and learning opportunities.
Company
Atlan
Atlan is an active metadata platform crafted for data teams that integrates metadata from diverse sources.
201-500 employees
H1B Sponsorship
Atlan has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (6)
2024 (7)
2023 (2)
2022 (1)
Funding
Current Stage
Growth StageTotal Funding
$201.5MKey Investors
Salesforce VenturesInsight PartnersWaterBridge Ventures
2024-05-08Series C· $105M
2024-03-19Series B· $27.5M
2022-02-09Series B· $50M
Leadership Team
Prukalpa Sankar
Founder & Co-CEO
Varun Banka
Founder & Co-CEO
Recent News
Business Wire
2025-11-24
2025-11-03
Company data provided by crunchbase